Assistant Director of Rooms

Renaissance Hotels; Provinsi Bali; On-site; USD 30.000 - 50.000; Full time

Job summary

A leading hotel chain seeks a Management professional for Rooms & Guest Services Operations in Bali. The role involves managing operations, improving guest satisfaction, and leading the team to achieve property goals. Ideal candidates will have significant experience in guest services and a passion for hospitality.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or related area.
• 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Manages operations in the rooms area departments.
• Strives to improve guest and employee satisfaction.
• Monitors compliance with standards and procedures.

Skills

Guest Services

Leadership

Customer Service

Teamwork

Communication

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

Additional Information

Job Number: 25079209

Job Category: Rooms & Guest Services Operations

Location: Renaissance Bali Nusa Dua Resort, Kawasan Pariwisata Lot SW 4 & 5, Bali, Bali, Indonesia, 80361 VIEW ON MAP

Schedule: Full Time

Located Remotely? No

Position Type: Management

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Understands employee and guest satisfaction results and develops action plans to address needs and leverage strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Assists employees in understanding guests’ changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Functions

• Assists in managing all operations in the rooms departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property-specific second effort and recovery plan.
• Publishes guest satisfaction results promptly, including forms, comment cards, and letters.
• Proactively addresses employee concerns.
• Maintains professionalism and courtesy with employees at all times.
• Communicates goals and results with staff regularly.
• Holds semiannual one-on-one meetings with staff.
• Assists in scheduling staff to meet guest and occupancy goals.
• Performs hourly job functions as needed.
• Performs other duties as required to meet business needs.

Managing and Monitoring Guest Experience Activities

• Understands and promotes the brand's service culture.
• Provides excellent customer service, being approachable for guests.
• Continuously seeks to improve guest and employee satisfaction.
• Addresses guest concerns proactively.
• Maintains professionalism and courtesy at all times.
• Responds promptly to customer service requests.
• Ensures all team members meet hospitality standards.

Managing Profitability

• Assists in conducting annual Quality audits with the GM and Regional Director.
• Ensures key control programs are in place.
• Reviews financial and performance reports to measure productivity and identify areas for cost reduction and improvement.
• Strives to maximize departmental financial performance.

Conducting Human Resources Activities

• Participates in hiring decisions and interviews.
• Ensures thorough and timely onboarding for new staff.
• Solicits employee feedback, maintains an open-door policy, and reviews satisfaction results to address issues.
• Ensures fair and consistent application of policies, disciplinary procedures, and documentation.
• Recognizes and celebrates team successes publicly.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where diverse backgrounds are valued. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other applicable laws.

At Renaissance Hotels, we aim to help guests experience the essence of the neighborhoods they visit. Our guests seek discovery, culture, and memorable experiences. We invite adventurous, spontaneous explorers to join our team and bring the neighborhood spirit to our guests. Join us to discover career opportunities with Renaissance Hotels, part of Marriott International. Be where you can do your best work, begin your purpose, belong to a global team, and become the best version of yourself.