Assistant Chinese Restaurant Manager - Park Hyatt Jakarta

Hyatt Hotels Corporation; Indonesia; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as an Entry Level Manager in Food and Beverage, where you will oversee daily operations, ensure guest satisfaction, and maintain high standards of service. This role requires strong leadership and communication skills, along with a degree in Hospitality or Business Management. You will be part of a team dedicated to providing exceptional service and upholding the brand's promise.

Qualifications

• Minimum 2 years of experience in a similar role within a 5-star international hotel chain.
• Experience in luxury hotels or international exposure is an advantage.

Responsibilities

• Assist the Manager in managing the Restaurant efficiently.
• Ensure all associates deliver the brand promise and provide exceptional guest service.
• Implement food safety programs and procedures.

Skills

Leadership

Communication

Guest Service Mindset

Education

Degree in Hospitality or Business Management

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Park Hyatt Jakarta ID - JW - Jakarta

Food and Beverage

Entry Level Manager

Full-time

Local

Summary

• To fully understand and strictly adhere to all policies and procedures outlined in the Departmental Operations Manual.
• To respond to guest satisfaction surveys and ensure relevant changes are implemented.
• To be aware of all daily activities within the Hotel.
• To assist the Manager in managing the Restaurant efficiently, providing courteous, professional, and flexible service according to Park Hyatt Jakarta’s Standards of Performance.
• To supervise, correct, and demonstrate all duties and tasks with full working knowledge.
• To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• To liaise with Kitchen and Food & Beverage staff on daily operations and quality.
• To ensure strict adherence to outlet cashiering procedures.
• To keep the outlet clean and organized at both front and back of house.
• To coordinate with Housekeeping to adhere to cleaning schedules.
• To coordinate all Repair and Maintenance activities and issue job orders for proper maintenance.
• To ensure all associates deliver the brand promise and provide exceptional guest service.
• To maintain positive and professional relationships between Restaurant Service and Kitchen staff.
• To ensure all associates provide excellent service to internal departments as appropriate.
• To handle guest and internal customer complaints courteously and efficiently, ensuring satisfactory resolution.
• To implement food safety programs and procedures.
• To practice safety in handling food.
• To conduct Food Safety Training.
• To perform Personal and Environmental Hygiene in Food and Beverage operations.

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 2 years of experience in a similar role within a 5-star international hotel chain.
• Experience in luxury hotels or international exposure is an advantage.
• Strong leadership and business acumen.
• Excellent English communication skills, guest service mindset, and people management and development skills.

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