Assistant Café Manager - Grand Canyon South Rim

Xanterra; Tangerang Selatan; On-site; USD 45.000 - 52.000; Full time

Job summary

Join a vibrant team at one of the world's natural wonders, managing restaurant operations in a breathtaking location. As an Assistant Café Manager, you'll oversee dining experiences, ensuring top-notch service and hospitality. This role offers a unique opportunity to blend work with adventure, as you contribute to a welcoming community dedicated to environmental stewardship. Enjoy a fast-paced environment with growth opportunities while living and working at the iconic Grand Canyon South Rim. If you're passionate about food service and eager to create memorable experiences for guests, this is the perfect role for you.

Benefits

Free Grand Canyon National Park pass

Free on-site laundry facility

Paid Day off on your birthday

Discounted mule rides

Free Grand Canyon Railway Train Rides

Retail, Lodging and Travel Discounts

Planned employee trips and activities

15% Verizon service/products discount

$350 Referral Bonus Program

Low-cost employee housing

Qualifications

• 2+ years supervisory experience in Food & Beverage operations.
• Strong customer service skills in high-volume settings.

Responsibilities

• Manage restaurant operations including staff supervision and guest service.
• Ensure adherence to health and safety standards.

Skills

Supervisory Skills

Customer Service

Effective Communication

Cash Handling

Education

High School Diploma

ServSafe Certification

Tools

POS Systems

Microsoft Word

Spreadsheet Software

Job description

Overview

Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring an Assistant Café Manager to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:
Manage all restaurant operations to include staff supervision, guest service, training and administrative duties. Provide oversight of dining room, kitchen, bar, auxiliary service areas, day tours and special functions.

The Details:
Position Type: Full-Time, Year-Round
Pay: $45,000+ per year
Schedule: May include weekends, evenings, and holidays.

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Responsible for front of the house service flow among all assigned unit operations. The floor management system “Zomato” will be used for all dining periods. Will be present at Host podium during peak periods.
• Participates in the training of all new and promoted front-of-house employees and maintaining service standards set for that unit during all shifts.
• Assists in scheduling front of the house employees while maintaining labor costs within plan.
• Maintain an effective floor management program with all day tours, special events, and special guest requests according to instructions from Sales Department and Restaurant Manager.
• Interacts with guest concerns, requests and suggestions, table touches with every refired entree.
• Performs administrative and payroll duties and maintain effective communication thru daily journal and E-mail.
• Participates with monthly inventory following accounting protocols.
• Helps achieve and maintain highest possible scores on health inspections, NPS concession inspections and guest comment cards.
• Checks side work completion prior to opening and before closing.
• Administer corrective action as necessary consulting/communicating with Restaurant Manager or Food & Beverage Executive Management as necessary. Ensure that Human Resources management approves any discharges.
• Ensure that assigned staff is adhering to risk management procedures, including wearing personal protective equipment, MSDS location and comprehension, ergonomics and slip and fall.
• Performs other duties as assigned.

Qualifications

• Two years supervisory experience in Food & Beverage front-of-house operations.
• Ability to supervise others, especially front of the house and/or entry level employees.
• Effective oral and written communications skills.
• Experience with POS systems, Word and computerized spreadsheets helpful.
• Basic budget knowledge.
• Customer service experience in high volume food & beverage operations.
• Cash Handling experience.
• Must be able to pass ServSafe food handler training.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.