Asisstan Manager

PT WALLACE FOOD INDONESIA; Tangerang Selatan; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A leading food service company in Tangerang Selatan is seeking a Store Supervisor to assist in daily operations, ensure food safety and customer satisfaction, and handle store procedures. The ideal candidate has 2–3 years of experience in the food & beverage industry, with at least a year in a supervisory role. Strong organizational and customer service skills are essential for success in this fast-paced environment.

Qualifications

• 2–3 years of experience in the food & beverage, hospitality, or retail industry.
• Minimum 1 year of supervisory or team leader experience.
• Experience in handling customer complaints and service recovery.

Responsibilities

• Assist the Store Manager in overseeing the day-to-day operations.
• Ensure food preparation and customer service standards are met.
• Supervise opening and closing procedures, cash handling, and shift handovers.
• Resolve customer complaints promptly and professionally.
• Ensure staff compliance with food safety and health regulations.

Skills

Experience in food & beverage industry

Supervisory experience

Customer service skills

Strong organization skills

Multitasking skills

Time management

Flexibility

Job description

Requirements:

• 2–3 years of experience in the food & beverage, hospitality, or retail industry.
• Minimum 1 year of supervisory or team leader experience, ideally in a fast-paced or quick service restaurant (QSR) environment.
• Experience in handling customer complaints and service recovery.
• Strong organizational, multitasking, and time-management skills.
• Flexible and adaptable in a fast-paced, evolving work environment.

Responsibilities

Support Daily Operations

• Assist the Store Manager in overseeing the day-to-day operations of the store.
• Ensure food preparation, cleanliness, and customer service standards are consistently met.
• Supervise opening and closing procedures, cash handling, and shift handovers.

Customer Service & Satisfaction

• Ensure excellent customer service by resolving complaints promptly and professionally.
• Support the implementation of customer feedback to improve service quality.
• Handle escalated customer issues in the absence of the Store Manager.

Compliance & Safety

• Ensure staff compliance with food safety, hygiene, and health regulations.
• Conduct routine checks to maintain store cleanliness and equipment functionality.