Area Sales Support Supervisor

GoTo Group; Palembang; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Support Coordinator to enhance merchant satisfaction and streamline sales processes in South Sumatra. In this pivotal role, you will collaborate with the sales team to address inquiries, implement sales policies, and analyze performance metrics to drive efficiency. This position offers a unique opportunity to work closely with various departments, ensuring alignment with marketing strategies and organizational goals. If you thrive in a fast-paced environment and have a passion for sales support, this role is perfect for you!

Qualifications

• 3+ years of experience in sales support or account management.
• Strong analytical and problem-solving skills required.

Responsibilities

• Coordinate merchant sales activities and enhance merchant satisfaction.
• Develop procedures for effective sales support administration.

Skills

Customer focus

Project management

Data reporting

Analytical skills

Problem-solving

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Google Sheets

Job description

About The Role

You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.

What You Will Do

• Develop and implement procedures for effective sales support administration;
• Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;
• Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;
• Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;
• Execute GoFood onboarding timely & ensure that there is no backlog: 1. P2 claim to P1; 2. Virgin corporate onboarding from webform; 3. Re-submit documents to KYC right away whenever there is an entry;
• Able to understand KYC follow up reasons based on FAQ and able to know when to escalate;
• Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;
• Assist in the development and implementation of sales policies and practices that drive sales effectiveness.

What You Will Need

• Bachelor's degree in Business Administration, Marketing, or a related field;
• Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;
• Strong customer/merchant partner focus and project management skills preferred;
• Has data reporting skills, preferred both Bahasa Indonesia and English;
• Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;
• Detail and deadline oriented;
• Strong stakeholder management and cross-functional collaboration;
• Able to adapt in a fast-changed environment.

About The Team

This position will be based in Makassar and work closely with the Sales team who manage Kalimantan. But no limit interaction with other streams team such as Operations and Consumer Engagement and in wider with Region Emerging Market team.