Area Operations Supervisor (Depok)

GoTo Group; Depok; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Indonesia is seeking an Area Operations Supervisor to manage driver relations and operational initiatives. This role involves balancing supply and demand, resolving driver issues, and implementing marketing strategies to enhance community engagement. Ideal candidates will have a strong background in community development and excellent communication skills.

Qualifications

• Minimum of 3 years of experience in related fields.
• Passion for community development; relevant previous experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manage driver community relations and oversee the channel walk-in center.
• Collaborate with Operational Staff to resolve problems.
• Develop and implement driver marketing strategies.

Skills

Communication

Community Development

Problem Solving

Multitasking

Education

Bachelor’s degree from a top university

Job description

About the Role

The Area Operations Supervisor is accountable for supporting the Area Operations Manager (AOM) in managing all spectrum operation drivers at the area level. This includes balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and resolving driver issues in the field. The role also involves handling conflicts, ensuring regulation compliance, and maintaining stakeholder relationships within the area.

What Will You Do

• Manage driver community relations, marketing, and driver care responsibilities at the area level, including overseeing the channel walk-in center in each area.
• Collaborate with the Operational Staff team to resolve problems according to established processes and standard operational procedures.
• Address driver issues and empower Operational Staff to resolve problems effectively.
• Develop and implement driver marketing strategies aligned with company objectives.
• Conceptualize events, exhibits, and other below-the-line activities based on planned initiatives.
• Evaluate the effectiveness of driver engagement and communication activities.
• Maintain effective internal communication to keep relevant company functions informed of marketing objectives.
• Coordinate with the Area Operations Manager on escalated issues related to driver and customer service, and overall satisfaction.

What Will You Need

• Minimum of 3 years of experience in related fields.
• Bachelor’s degree from a top university with GPA > 3.0 or equivalent.
• Passion for community development; relevant previous experience is preferred.
• Experience in launching community initiatives such as online forums, ambassador programs, or event series.
• Ability to identify and track relevant community metrics.
• Excellent verbal and written communication skills.
• Enjoy engaging with many people, with strong insights capturing and documentation skills.
• Attention to detail and ability to multitask.
• Willingness to relocate to a designated area.

About the Team

The Area Operations team manages end-to-end operations and engagement initiatives for driver partners. The team ensures a healthy supply of drivers and delivers seamless on-ground execution, creating a reliable driver experience. It collaborates closely with cross-functional teams such as Sales and User Growth to align and implement area-level strategies. If you are passionate about solving complex problems, working collaboratively, and creating real impact, this team is for you.

About GoTo Group

GoTo Group is Indonesia’s largest digital ecosystem, aiming to empower progress by providing technological infrastructure and solutions for everyone to thrive in the digital economy. The ecosystem includes on-demand transportation, food and grocery delivery, logistics, fulfillment, and financial services through Gojek and GoTo Financial platforms. It uniquely hosts these services in Southeast Asia, capturing a significant share of Indonesia’s consumer market.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform, pioneering a multi-service ecosystem with over 2.5 million driver partners offering transportation, food delivery, logistics, and more. Gojek’s mission is to create impactful solutions at scale, improving consumer lives by connecting them with top providers.

About GoTo Financial

GoTo Financial promotes financial inclusion through its services, including GoPay and GoPayLater, and supports businesses via Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. Its inclusive ecosystem aims to empower everyone to make things happen, together and sustainably.

Note: GoTo and its units, including Gojek and GoToFinancial, post job opportunities only on official channels such as our company websites and LinkedIn. Beware of fake job scams; verify all postings are from official sources.

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