Area Operations Supervisor (Depok)

PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia); Depok; On-site; USD 15.000 - 25.000; Full time

Job summary

A leading company in Indonesia is seeking a Driver Community Manager to oversee marketing and community development initiatives. The role involves engaging with drivers, solving operational issues, and implementing marketing strategies to enhance driver satisfaction. Ideal candidates should have at least 3 years of related experience and a Bachelor's degree from a top university.

Qualifications

• Minimum 3 years experience in driver engagement or related fields.
• Passionate about community development with relevant experience preferred.
• Ability to identify and track community metrics.

Responsibilities

• Manage driver community, marketing, and care responsibilities.
• Develop driver marketing strategies aligned with company objectives.
• Evaluate effectiveness of driver engagement activities.

Skills

Problem Solving

Community Development

Marketing Strategy

Verbal Communication

Attention to Detail

Education

Bachelor's degree from top university

Job description

• Handle all the driver community, marketing, and driver care responsibilities at the area level and channel walk in center on each area
• Ensure problem solving with Operational Staff team according to agreed process & based on standard operational procedure
• Manage driver’s problems and empowerment to Operational Staff to solve problems
• Develop driver marketing strategy for area in line with company objectives.
• Conceptualizes events, exhibits and other below the line activities based on the planned activities;
• Evaluates the effectiveness of all driver engagement and communication activities
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
• Coordinate with Area Operations Manager for day-to-day escalated issues around driver service and customer service, driver and customer satisfaction
• Having a minimum of 3 years experience in related fields.
• Bachelor degree from top university with GPA > 3.0 or equivalent
• Passionate about community development, having relevant previous experience would be preferred.
• Experience launching community initiatives (building an online forum, launching an ambassador program, creating an event series, etc.)
• Ability to identify and track relevant community metrics.
• Excellent verbal communication and writing skills.
• Enjoy interacting with many people but also good in capturing insights and document information
• Attention to detail and ability to multitask.
• Willing to relocate to a selected area.

About the Team

Area Operations team plays a crucial role by managing end-to-end operations and engagement initiatives for our driver partners. From ensuring a healthy and sufficient supply to delivering seamless on-ground execution, the team is deeply involved in creating a reliable and impactful driver experience. Beyond the operations function, we work closely with cross-functional teams such as Sales and User Growth to ensure that our area-level strategies are aligned and effectively implemented. If you're passionate about solving complex problems, working collaboratively, and creating real impact on the ground, this is the team for you.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-ONSITE

Computer Software & Networking 1,001-5,000 employees

Established in 2010 as a motorcycle ride-hailing phone service in Indonesia, GOJEK has since evolved to provide on-demand transport and lifestyle services that move the city.

GOJEK first established its international footprint in 2018 when the Indonesian first ‘Unicorn’ company entered Vietnam, followed with Singapore, Thailand and The Philippines. Driven by the spirit of spreading positive social impacts through technology, GOJEK’s expansion aims to improve the quality of life of our customers by ensuring efficiency in each market and to be the solution of every day’s frustration.

As a true local startup, GOJEK’s mobile application is now the number one online service booking app in Indonesia, with more than 125 million downloads as of December 2018, 21 line of services spread out in over 170+ cities across Southeast Asia, with more to follow in the coming years.

Established in 2010 as a motorcycle ride-hailing phone service in Indonesia, GOJEK has since evolved to provide on-demand transport and lifestyle services that move the city.

GOJEK first established its international footprint in 2018 when the Indonesian first ‘Unicorn’ company entered Vietnam, followed with Singapore, Thailand and The Philippines. Driven by the spirit of spreading positive social impacts through technology, GOJEK’s expansion aims to improve the quality of life of our customers by ensuring efficiency in each market and to be the solution of every day’s frustration.

As a true local startup, GOJEK’s mobile application is now the number one online service booking app in Indonesia, with more than 125 million downloads as of December 2018, 21 line of services spread out in over 170+ cities across Southeast Asia, with more to follow in the coming years.

Medical