Area Operations Manager (Denpasar)

GoTo Group; Denpasar; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

Join GoTo Group as an Area Operation Manager to lead operational activities related to driver-partners. You will manage operations monitoring, ensure SOP compliance, and collaborate with stakeholders to enhance driver performance. With a focus on community impact and driver welfare, this role promises a challenging and rewarding experience within Indonesia's largest digital ecosystem.

Qualifications

• At least 5 years of operations experience at a managerial level.
• Fluent in Bahasa Indonesia and proficient in English.
• Experience managing a team of more than 3 members.

Responsibilities

• Monitor daily operations and manage driver acquisition and engagement.
• Collaborate on escalated issues related to driver services.
• Ensure SOP compliance and manage driver welfare programs.

Skills

Analytical skills

Problem-solving

Communication

Team management

Supply and demand planning

Community conflict management

Tools

BigQuery

SQL

Tableau

Job description

About the role

As an Area Operation Manager, you will be an integral part of the Indonesia Region team. Your focus will be on managing supply and handling full operational activities related to driver-partners, including operations monitoring (acquisition, onboarding, engagement, and driver welfare). You will ensure SOP compliance with area regulations and collaborate with various stakeholders to optimize driver performance and provide the best experience for drivers.

What you will do

• Monitor daily operations (2W and 4W), including driver acquisition, engagement (loyalty, retention, safety, performance training), driver exit management, and inventory management (driver attributes and warrants). Also, manage driver income through expense reduction and alternative income initiatives (e.g., Swadaya, Promo Go).
• Collaborate with the Area Head on escalated issues related to driver services.
• Work with Sales and Consumer Engagement teams to achieve shared targets at the area level.
• Coordinate with Public & Government Relations teams and local government agencies (e.g., Dishub) regarding operational matters.
• Oversee end-to-end processes at the Driver Support Center in the area.
• Ensure SOP adherence and legal compliance within the area.
• Manage and evaluate programs aimed at generating high-quality drivers in the region.
• Support the Regional Operations Head in product rollout and strategic initiatives within the region.

What you will need

• At least 5 years of experience in operations, preferably at a managerial level in a multinational company.
• Strong analytical skills, with the ability to generate insights and solve complex problems using tools like BigQuery/SQL and Tableau.
• Good understanding of supply and demand planning.
• Experience managing a small team (>3 members).
• Excellent communication skills, attention to detail, and routine activity management.
• Ability to develop creative solutions for operational issues and empower teams to execute them.
• Capability to handle community or mass conflict communication.
• Fluent in Bahasa Indonesia and proficient in spoken and written English.

About the team

The Area Operations Manager (AOM) reports directly to the Area Head and collaborates with the regional operations team on projects. You will lead the Operations team, including Supervisors and staff, in your area. Your role is pivotal in improving drivers' quality of life and ensuring sufficient supply to serve consumers. Managing operations daily will be challenging but fulfilling, as you directly contribute to social impact.

About GoTo Group

GoTo Group is Indonesia’s largest digital ecosystem, aiming to empower progress through technological infrastructure and solutions across transportation, food and grocery delivery, logistics, financial, and payment services via Gojek and GoTo Financial platforms. It uniquely consolidates these services in Southeast Asia, capturing a significant share of Indonesia’s consumer market.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and multi-service ecosystem, with over 2.5 million driver partners offering transportation, food delivery, logistics, and more. Its mission is to create impactful change at scale by connecting consumers with top service providers and improving living standards.

About GoTo Financial

GoTo Financial promotes financial inclusion through services like GoPay, GoPayLater, and solutions for merchants such as Midtrans, Moka, GoBiz Plus, and others. It aims to empower everyone to make things happen, together and sustainably.

Note: GoTo posts job opportunities only through official channels, including company websites and LinkedIn. Be cautious of fake job scams and verify all postings originate from official sources.

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