Area Operations Associate (Petojo)

Gojek Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Indonesia is looking for an Area Operations Associate to support the Area Operations Manager. The role involves driver management, operational insights, and ensuring compliance across various operational processes. Candidates should have at least 3 years of experience in operations with strong analytical and communication skills.

Qualifications

• Minimum 3 years of experience in operations.
• Fluency in Bahasa Indonesia and proficiency in English.
• Experience in community or mass conflict management.

Responsibilities

• Support daily operations monitoring for 2W and 4W drivers.
• Manage driver acquisition and engagement.
• Ensure SOP and legal compliance.

Skills

Analytical skills

Problem-solving skills

Communication skills

SQL

BigQuery

Metabase

Job description

Area Operations Associate is responsible for supporting the Area Operations Manager in managing all drivers within the area, including balancing supply and demand (BCR), utilization, driver acquisition, engagement, and resolving field-related driver issues. The role involves handling conflicts, ensuring regulation compliance, and maintaining stakeholder relationships in the area.

What you will do

• Support the Area Operations Manager with daily operations monitoring for 2W and 4W drivers, including:
  1. Driver acquisition management
  2. Driver engagement (loyalty, retention, safety, and performance training)
  3. Driver exit management and inventory control
  4. Enhancing driver income through expense reduction or alternative income sources
• Collaborate on escalated driver service issues
• Apply operational insights when establishing new service areas
• Manage processes at the Driver Support Unit in the district
• Ensure SOP and legal compliance
• Assist in regional product rollouts
• Provide operational and consumer engagement analysis

What you will need

• Minimum 3 years of experience in operations
• Strong analytical and problem-solving skills, proficient in SQL, BigQuery, and Metabase
• Understanding of supply and demand planning
• Excellent communication skills and attention to detail
• Ability to develop creative solutions and empower teams
• Experience in community or mass conflict management
• Fluency in Bahasa Indonesia and proficiency in English

About the team

The Area Operations team manages end-to-end driver operations and engagement initiatives, ensuring a reliable driver supply and seamless execution. The team collaborates with Sales and User Growth to align strategies and improve the driver experience.

About GoTo Group

GoTo Group is Indonesia’s largest digital ecosystem, offering services from transportation to financial solutions, aiming to empower digital progress across the country.

About Gojek

Gojek is Southeast Asia’s leading multi-service on-demand platform with over 2.5 million drivers, providing transportation, delivery, and logistics services to improve consumer lifestyles.

About GoTo Financial

GoTo Financial promotes financial inclusion with services like GoPay and Midtrans, empowering merchants and consumers alike.

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