Area Operations Associate

PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia); Bekasi; On-site; IDR 50,000,000 - 100,000,000; Full time

Job summary

Join a dynamic team as an Area Operations Associate, where you'll bridge operational and analytical tasks to enhance driver partner experiences. This role involves coordinating support units, engaging with drivers through innovative programs, and leveraging data to drive improvements. An established industry player is seeking someone with strong analytical and communication skills to help optimize operations and foster community engagement. If you're passionate about problem-solving and making a tangible impact, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in a related field, preferably from a multinational company.
• Proficient in Excel/Google Sheets and intermediate in English.

Responsibilities

• Coordinate warehouse and driver support unit activities.
• Conduct driver engagement through events and training.
• Analyze feedback and propose improvements to the Area Operations Manager.

Skills

Analytical Thinking

Problem-Solving

Relationship Building

Communication Skills

Community Management

Attention to Detail

Education

Bachelor's Degree

Tools

Excel

Google Sheets

Job description

Area Operations Associate is a role bridging between the operational and analytical side of business. You need to understand problems and pain points from driver partners, but at the same time, you must be able to translate driver partners’ insights into quantifiable metrics, validate, size, and prioritize the problems to be solved.

Responsibilities:

• Coordinate warehouse, driver support unit/walk-in center in the area: onboarding, troubleshooting, attribute stock & selling, issue escalation.
• Conduct driver engagement via offline & online events, various training, Swadaya program (Gojek’s initiative to reduce driver expenses via partnerships with multiple stakeholders), and control spending.
• Gather feedback from teams, driver partners & field, validate insights with data, and offer continuous improvement ideas to the Area Operations Manager.
• Manage driver community & deeply engage with each Key Opinion Leader (KOL).
• Conduct analysis and proposals to achieve business objectives or solve problems in your designated area.
• Oversee and manage team’s work & project management.

Minimum Requirements:

• Minimum 3 years of experience in a related field, preferably from a multinational company.
• Strong at relationship building, communication skills, and community management.
• Strong analytical thinking and problem-solving skills.
• Attention to detail & ability to manage team performance.
• Proficient in Excel/Google Sheets.
• Intermediate in spoken and written English.

About the Team:

Area Operations Associate is part of the Area Operations team within a designated city/area, working closely with the region operations team to drive performance and growth. We engage extensively with driver partners, ensuring smooth communication and addressing their needs. Through collaborative efforts, we work to optimize results, improve user experiences, and enhance the overall performance in our region.

About GoTo Group:

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek:

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics, and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial:

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoTo Financial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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