Area Manager Surabaya (F&B)

PT. Erajaya Swasembada, Tbk.; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading F&B company in Surabaya is seeking an Area Manager to oversee daily store operations. The successful candidate will manage shifts, mentor staff, and ensure adherence to service standards while providing top-tier customer service. A Bachelor's degree and 3–5 years of relevant experience are required, along with excellent communication and leadership skills. This full-time role involves shifts, including weekends and public holidays.

Qualifications

• Minimum 3–5 years in F&B store operations.
• Hands-on experience managing shifts in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Oversee daily store operations to meet service standards.
• Manage shifts, staffing, and smooth handovers.
• Assist in recruiting, training, and mentoring staff.
• Support sales goals and staff knowledge of promotions.

Skills

Leadership skills

English communication

Team management

Customer service orientation

Problem-solving

Education

Bachelor’s degree in Hospitality Management or Business Administration

Tools

POS systems

Financial reporting tools

Job description

Overview

Area Manager for F&B plays a pivotal role in overseeing day-to-day store operations to ensure exceptional customer experiences, smooth workflow, and adherence to brand standards. This position involves managing shifts, mentoring staff, and maintaining the highest level of service quality in line with F&B expectations. Proficiency in English and strong leadership skills are critical for success in this role.

Responsibilities

• Oversee daily store operations to meet service standards.
• Manage shifts, staffing, and smooth handovers.
• Ensure adherence to health, safety, and hygiene protocols.
• Provide top-tier customer service and handle complaints.
• Maintain store ambiance, cleanliness, and presentation.
• Assist in recruiting, training, and mentoring staff.
• Motivate team performance, offering feedback and coaching.
• Act as a role model for professionalism and company values.
• Manage inventory levels and coordinate with procurement.
• Minimize waste and optimize operational costs.
• Support sales goals and staff knowledge of promotions and upselling.
• Help achieve sales targets and manage budgets.
• Handle cash and ensure accurate financial reporting.
• Address operational challenges promptly.
• Implement contingency plans during peak times.
• Maintain communication with Operations Manager and other departments.
• Submit operational reports on sales, staff, and incidents.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 3–5 years in F&B store operations
• Hands-on experience managing shifts and leading teams in a fast-paced environment.
• Excellent English communication skills, both verbal and written.
• Strong leadership and team management abilities.
• Proficient in using POS systems and basic financial reporting tools.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Knowledge of F&B service standards and best practices.
• Customer-centric mindset with a passion for delivering exceptional experiences.
• Detail-oriented and highly organized.
• Professional appearance and demeanor in line with brand expectations.
• Full-time role, involving shifts, weekends, and public holidays as required.
• Fast-paced, customer-focused F&B environment.