Apprentice Food & Beverage Reservations | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prestigious luxury resort in Bali is seeking a Reservation Assistant to manage food and beverage reservations. The ideal candidate will have over a year of experience in a luxury setting, strong customer service abilities, and proficiency in English. This position offers a vibrant work environment where you can enhance guest experiences through effective coordination and communication.

Qualifications

• 1+ year experience in food and beverage reservations at a luxury resort.
• Able to interact with diverse individuals.
• Knowledge of additional languages is an advantage.

Responsibilities

• Assist in managing reservations for food and beverage outlets.
• Provide accurate information to guests regarding dining.
• Coordinate with departments to enhance guest experience.

Skills

Customer service skills

Active listening

Phone handling

Time management

Multitasking

Eloquent English communication

Education

Diploma in Food & Beverage or Hotel Management

Bachelor's degree

Job description

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details.

Summary of Responsibilities

• Assist in managing reservations for our food and beverage outlets
• Provide accurate information and assistance to guests regarding dining options, availability, and special requests
• Coordinate with other departments to enhance guest experience
• Process reservation requests accurately and in a timely manner
• Assist in managing the reservation system
• Maintain detailed records of reservations and guest preferences

Requirements

• Only for Indonesian Citizen
• Minimum of 1-year experience in the same position in a large luxury resort
• Excellent phone contact handling skills and exceptional active listening abilities
• Strong customer service skills and adaptability to interact with individuals of diverse personalities and backgrounds
• Ability to multitasking, prioritization, and efficient time management
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Diploma in Food & Beverage, Hotel Management, or other relevant fields. Bachelor's degree is desirable