Apprentice Airport Representative - Mandapa, a Ritz-Carlton Reserve

The Ritz-Carlton Hotel Company, L.L.C.; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prestigious hotel chain in Bali is seeking a Guest Experience Expert to provide exceptional service and uphold the Gold Standards of hospitality. This role involves delivering gracious service, addressing guest requests, and maintaining professional standards. High school diploma is required; no prior experience is necessary. Join our team for a rewarding career in luxury hospitality.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver gracious and thoughtful service to guests.
• Process operational needs and address guest requests.
• Ensure safety and uphold quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Location: Mandapa a Ritz-CCarlton Reserve, Jalan Kedewatan, Banjar Kedewatan, Bali, Indonesia, 80571

Schedule: Full Time

Position Type: Non-Management

Position Number: 25163730

Job Details

• Job Number: 25163730
• Job Category: Rooms & Guest Services Operations
• Located Remotely?: No

Responsibilities

• Deliver gracious and thoughtful service to guests while upholding The Ritz-Carlton Gold Standards.
• Be on their feet and moving around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
• Process operational needs, address guest requests, complete reports, and share highlights of the local area as part of the guest experience.
• Ensure safety, protect company assets, uphold quality standards, and maintain professional appearance and communications.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Company Culture & Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About The Ritz-Carlton

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world’s top hospitality professionals who curate lifelong memories, and we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. We set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us to be better each day. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.