Application Support Specialist – Level 2 (Cloud SaaS)

RecruitGo; Indonesia; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading Employer of Record company is seeking an Application Support Specialist – Level 2 (Cloud SaaS) based in Indonesia. The role involves managing data conversions, resolving technical issues, and ensuring customer satisfaction in a cloud environment. The ideal candidate will have strong SQL knowledge and troubleshooting skills. This remote position offers competitive salary opportunities and a collaborative team environment.

Benefits

Remote work setup

Diverse challenges

Team collaboration

Inclusivity in the workplace

Qualifications

• Experience with cloud SaaS environments.
• Strong understanding of SQL procedures and data quality.
• Proven ability to manage customer incidents and tasks.

Responsibilities

• Manage complex data conversions into cloud databases.
• Troubleshoot and resolve technical issues.
• Log customer incidents and ensure SLA targets are met.
• Support software installation and configuration.

Skills

Troubleshooting customer issues

Data conversion management

SQL knowledge

Scripting with PowerShell

Scripting with Python

Job description

About Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is seeking a skilled Application Support Specialist – Level 2 (Cloud SaaS) who will work closely with our development and support teams to provide technical assistance, training, and guidance to dental practitioners and their staff. You will manage complex data conversions, troubleshoot technical issues, and ensure customer incidents and requests are resolved efficiently. This role offers excellent growth opportunities within a collaborative, innovative, cloud-based SaaS environment, where your contributions directly impact the success of our clients and the business.

Responsibilities

• Manage complex data conversions from multiple legacy systems into cloud MSSQL databases.
• Troubleshoot and resolve technically complex customer issues.
• Log, monitor, and manage customer incidents, requests, and tasks to meet SLA targets.
• Determine the nature of incidents, requests, and tasks, delegating and prioritizing as needed.
• Own incidents from logging to resolution.
• Support software installation and configuration.
• Diagnose, document, and communicate complex product bugs and feature requests.

Requirements

• Manage complex data conversions from multiple legacy systems into cloud MSSQL databases.
• Troubleshoot and resolve technically complex customer issues.
• Log, monitor, and manage customer incidents, requests, and tasks to meet SLA targets.
• Determine the nature of incidents, requests, and tasks, delegating and prioritizing as needed.
• Own incidents from logging to resolution.
• Support software installation and configuration.
• Diagnose, document, and communicate complex product bugs and feature requests.

Nice-to-Haves

• Experience with scripting solutions such as PowerShell, Python, and SQL.
• Strong SQL knowledge, including writing queries to troubleshoot and manipulate data.
• Familiarity with SQL procedures to support data ingestion and improve data quality.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary: 50,000 - 60,000 Php
• Work Set up: Remote
• Work Schedule: Monday to Friday; 8am-6pm AEDT
• Working Device: Candidate own equipment
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.