Application Support Engineer (Apache Tomcat, NginX, Weblogic)

PT Infinitium Solutions; Jakarta Pusat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company in Jakarta is looking for an experienced Application Support Engineer to provide 2nd level support. Responsibilities include diagnosing application-related issues, maintaining service level commitments, and collaborating with the software team. The ideal candidate has a degree in Information Technology, at least 3 years of experience, strong troubleshooting skills, and knowledge of various technologies. This role offers medical insurance and opportunities for professional training.

Benefits

Medical insurance & outpatient coverage

Quarterly employee engagement activities

Opportunities for training and certification

Qualifications

• Minimum 3 years of relevant experience.
• Experience configuring web and application servers is an advantage.
• High attention to detail and accuracy.

Responsibilities

• Attend to customer support requests related to application issues.
• Diagnose problems across various areas.
• Create technical documentation and communicate with customers.

Skills

JSP

ASP

MSSQL

Web Server Technologies

e-Commerce

Operating systems knowledge

Networking

Troubleshooting

Firewall technologies

Communication skills in English

Education

Diploma or Degree in Information Technology

Job description

Application Support Engineer (Apache Tomcat, NginX, Weblogic)

We are seeking an experienced Application Support Engineer to join our team. The role involves understanding system design, investigating problems, identifying root causes, and defining solutions for 2nd level support.

Responsibilities include attending to customer support requests related to application issues, diagnosing problems across various areas such as operating systems, application servers, networks, databases, and security, and troubleshooting to resolve issues effectively.

You will ensure smooth workflow processes and meet service level commitments, create technical documentation, and communicate with customers regarding application deployment and support. Collaboration with the Software Product Team (3rd level) on reported problems and software enhancements is also required.

Qualifications:

• Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of relevant experience
• Experience with JSP, ASP, MSSQL, Web Server, Technologies, and e-Commerce is highly encouraged
• Knowledge of operating systems, networking, troubleshooting, and firewall technologies
• Understanding of OSI model and SFTP server-client setup
• Experience configuring web and application servers is an advantage
• High attention to detail and accuracy
• Self-initiative, ability to work independently and collaboratively
• Willingness to travel overseas
• Good communication skills in English

Workplace: Central Jakarta (near St. Sudirman)

What we offer:

• Start work at 9:00 am to avoid traffic congestion
• Quarterly employee engagement activities
• Medical insurance & outpatient coverage (spouse and children)
• Opportunities for training and certification for career growth

PT Infinitium Solutions, part of the Infinitium Group, provides end-to-end e-Business solutions including web applications, e-payment, and mobile services. We serve reputable clients across government, MNCs, enterprises, and SMEs. Join our dynamic team in Jakarta and contribute to innovative projects.