Application Support Engineer (Apache Tomcat, NginX, Weblogic)

PT Infinitium Solutions; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the e-Business solutions sector seeks an experienced Application Support Engineer to provide second-level support across various technical areas. The role includes troubleshooting, documenting solutions, and collaborating with the Software Product Team in dynamic projects. Competitive benefits include training opportunities and medical insurance, with an excellent working environment in Central Jakarta.

Benefits

Quarterly employee engagement activities

Medical insurance and outpatient coverage for spouse and children

Opportunities for training and certification for career growth

Qualifications

• Minimum 3 years of relevant experience.
• Strong hands-on experience with JSP, ASP, MSSQL, Web Servers, and e-Commerce technologies.
• Excellent written and verbal communication skills in English.

Responsibilities

• Attend to customer support requests, diagnosing application-related problems.
• Collaborate with Software Product Team on reported issues.
• Create technical documentation and ensure smooth workflow processes.

Skills

JSP

ASP

MSSQL

Web Servers

e-Commerce technologies

Networking

Troubleshooting

Firewall technologies

Communication skills

Education

Diploma or Degree in Information Technology

Job description

Application Support Engineer (Apache Tomcat, NginX, Weblogic)

We are seeking an experienced Application Support Engineer responsible for system design understanding, problem investigation, root cause analysis, and providing solutions for 2nd level support.

The role involves attending to customer support requests related to application issues, diagnosing problems across various areas including operating systems, application servers, networks, databases, and security, and troubleshooting to identify effective solutions.

You will ensure smooth workflow processes and meet service level commitments, create technical documentation, and communicate with customers regarding application deployment and support.

Collaborating closely with the Software Product Team (3rd level) on reported issues or enhancements is essential.

Preferred qualifications include:

• Diploma or Degree in Information Technology or related field
• Minimum 3 years of relevant experience
• Strong hands-on experience with JSP, ASP, MSSQL, Web Servers, and e-Commerce technologies
• Understanding of operating systems, networking, troubleshooting, and firewall technologies
• Knowledge of OSI model and SFTP server-client configurations
• Experience configuring web and application servers is an advantage
• High attention to detail, accuracy, and proactive work attitude
• Ability to work independently and collaboratively across teams
• Willingness to travel overseas for assignments
• Excellent written and verbal communication skills in English

The position is based in Central Jakarta (near St. Sudirman).

What you can expect from us:

• Starting work at 9:00 AM to avoid traffic congestion
• Quarterly employee engagement activities
• Medical insurance and outpatient coverage for spouse and children
• Opportunities for training and certification for career growth

Our company, PT Infinitium Solutions, part of the Infinitium Group, provides end-to-end e-Business solutions including web applications, e-payment, and mobile services, serving reputable clients across various sectors. Join our dynamic team in Jakarta and contribute to innovative projects.