Application Support Engineer

TSP The Software Practice; Cinunuk; On-site; IDR 161.368.000 - 242.053.000; Full time

Job summary

A tech company in Indonesia is looking for an Application Support Engineer responsible for maintaining and improving critical web and mobile applications. You will handle incident resolution, fulfill service requests, and document processes. Candidates must have a diploma or degree in Computer Science/Engineering, 3-4 years of relevant experience, and strong communication skills. Remote work is not an option; on-site presence in Bandung is required.

Qualifications

• 3-4 years of experience in software maintenance and support.
• Excellent communication skills in English.
• Proactive and able to work under pressure.

Responsibilities

• Provide application support to resolve issues and incidents.
• Document and track incidents, service requests, and provide reports.
• Conduct user requirement analysis for application enhancements.

Skills

Problem investigation

Analytical mindset

Communication skills

SQL knowledge

Team collaboration

Education

Diploma/Bachelor Degree in Computer Science or Computer Engineering

Job description

We are looking for an Application Support Engineer to join our team. You will work together to maintain and improve mission-critical web and mobile applications for our clients. It is essential that our software applications remain robust, secure, and future-proof, especially given our portfolio of customers. This role offers opportunities for career advancement to Quality Assurance and then to Business Analyst - Project Management.

Responsibilities

• Provide application support to resolve reported issues and incidents.
• Fulfill service requests and change requests.
• Document and track incidents, service requests, change requests, and provide regular progress reports.
• Coordinate with support teams to test and deploy application defect fixes, enhancements, and patches to the production environment following project methodologies.
• Coordinate regular system maintenance and upgrade activities, including monthly maintenance and hotfix deployments.
• Conduct user requirement analysis for application enhancements.
• Support the team in defining project requirements, tracking, and documentation.
• Propose improvements to address recurring issues and close monitoring gaps.

Requirements

• Based in Bandung; on-site presence is required.
• Diploma / Bachelor Degree in Computer Science or Computer Engineering with excellent academic records or outstanding professional or personal achievements.
• At least 3-4 years of experience in software maintenance and support.
• Excellent communication and writing skills in English.
• Strong problem investigation and solving skills.
• Analytical mindset with the ability to understand business and functional concepts.
• Proactive, self-driven, and able to work under pressure with a high sense of urgency.
• Knowledge of SQL and ability to construct basic SQL queries.
• Understanding of user interface concepts, client-server environment, web technology, operating systems (Unix & Windows), databases, and middleware.
• Ability to work effectively independently and within a team.
• Good communication skills for interacting with internal and external stakeholders at all levels.

We appreciate your understanding that only shortlisted candidates will be notified.

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