Application Support

About the role

As an Application Support professional at PT Bank DBS Indonesia, you will play a vital role in maintaining and troubleshooting the bank's critical software applications. This full-time position is based in South Jakarta, Jakarta, and offers the opportunity to work in a dynamic and technology-driven environment.

What you'll be doing

1. Provide first-line support and troubleshooting for software applications used across the bank.
2. Monitor application performance and identify and resolve any issues or bugs.
3. Collaborate with development teams to implement software updates and enhancements.
4. Liaise with end-users to understand and address their application-related concerns.
5. Maintain detailed records of support activities and document technical solutions.
6. Assist with testing and quality assurance of new software releases.
7. Stay up-to-date with the latest technologies and industry trends in application support.

What we're looking for

1. Minimum of 8 years of experience in a similar application support or IT helpdesk role.
2. Strong technical knowledge and troubleshooting skills with various software applications.
3. Excellent communication and customer service skills to interact with users.
4. Ability to work independently and as part of a team to resolve complex issues.
5. Familiarity with software development lifecycles and testing methodologies.
6. Relevant certifications or qualifications in computer science or information technology.

What we offer

At PT Bank DBS Indonesia, we are committed to fostering a collaborative and supportive work environment. You will have opportunities for professional development, competitive remuneration, and excellent benefits, including health insurance and retirement planning. We encourage a healthy work-life balance and provide various wellness initiatives to support our employees' wellbeing.

About us

PT Bank DBS Indonesia is a leading financial institution in Indonesia, offering a wide range of banking and financial services to individuals and businesses. With a strong focus on innovation and customer-centricity, we strive to be the bank of choice for our clients. Join our team and be a part of our ongoing success story.

Apply now to become our next Application Support specialist.