Application Production Support Specialist

Sun Life Financial; Daerah Khusus Ibukota Jakarta; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

Join a forward-thinking company as an Application Production Support Specialist, where you'll play a vital role in ensuring the smooth operation of applications. This position involves troubleshooting issues, performing data fixes, and collaborating with development teams to enhance application performance. You'll work in a dynamic environment that fosters growth and innovation, making a real impact on clients' lives. With a commitment to excellence and a supportive culture, this opportunity is perfect for those looking to elevate their career while contributing to meaningful changes in the community and beyond.

Qualifications

• Bachelor's degree in Computer Science or IT preferred.
• 2+ years in Business Analyst or Application Support roles.

Responsibilities

• Provide production support and batch job execution on AWS Cloud.
• Analyze and resolve application issues, including root cause analysis.
• Document support activities and resolutions per company standards.

Skills

AWS services (EC2, S3, CloudWatch, RDS, IAM)

Java

.NET frameworks

SQL

Scripting languages (Python, Bash)

Monitoring tools (CloudWatch, Splunk)

Communication skills

SDLC process knowledge

Change Management

Education

Bachelor's degree in Computer Science or Information Technology

Tools

AWS

SQL databases

Java

.NET

Job description

Application Production Support Specialist

Apply locations: Jakarta Selatan, Jakarta Raya

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: JR00105267

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Responsible to provide production support for applications, analyze, identify and troubleshoot application issues, perform data fixes, and run data queries and data extracts. The scope includes working together with business users to understand the problem and the expected outcomes, and collaborating with the application development team to find the optimized approach for issue fixing to ensure high availability and performance of production applications.

Preferred skills:

• Preferable to have understanding of AWS services such as EC2, S3, CloudWatch, RDS, and IAM, with experience in troubleshooting AWS-hosted applications.
• Familiarity with Java and .NET frameworks, ability to read and understand code, and experience troubleshooting applications in these environments.
• Proficiency in SQL, including data querying, data fixing, and performance tuning.
• Knowledge of scripting languages (e.g., Python, Bash) to automate support processes is an advantage.
• Familiarity with monitoring and logging tools like CloudWatch or Splunk for tracking application health and performance.
• Good communication skills and interpersonal skills.
• SDLC process knowledge.
• Change Management experience.

Qualifications:

• Formal qualification (bachelor’s degree) majoring in Computer Science or Information Technology is preferred.
• Minimum 2 years working experience as Business Analyst or Software Developer or Application Support, preferably from the insurance industry.

Responsibilities:

• Provide day-to-day production support and batch job execution for applications on AWS Cloud, Java & .NET platforms, and SQL databases.
• Analyze, troubleshoot, and resolve application issues, including root cause analysis for recurring problems.
• Execute data fixes and modifications in SQL databases as needed to resolve data-related issues.
• Perform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.
• Collaborate with the application development team to escalate and coordinate fixes for unresolved issues.
• Monitor system performance and availability, identifying and mitigating potential risks.
• Document all support activities, issues, and resolutions in line with company standards.

Job Category: IT - Technology Services

Posting End Date: 29/06/2025

Shine together:

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching and locally relevant. There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future:

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.