Anti-Fraud Manager

Fazz; Indonesia; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Fazz is seeking a senior Anti-Fraud leader to define and drive the company-wide fraud prevention program in Indonesia. You will own policies, SOPs, and the overall strategy while partnering with Product, Engineering, and Legal to embed preventive controls across all digital payments.

You will lead investigations, monitor fraud KPIs, and report trends to senior management, ensuring a strong control environment with escalated responses when needed.

Qualifications

• Must have strong understanding of fraud detection and prevention.
• Experience building and monitoring fraud systems and KPIs.
• Ability to collaborate with product, engineering, and legal teams.

Responsibilities

• Develop, implement, and regularly update the company's Anti-Fraud Strategy, policies, and SOPs in line with applicable regulations.
• Build a strong anti-fraud culture through internal controls, segregation of duties, and clear policies for employees, agents, merchants, and third-party partners.
• Partner with Product and Engineering to embed preventive controls into products from the design stage.
• Own and continuously improve the fraud detection system — rule-based engines, anomaly detection, and machine-learning models — for real-time transaction monitoring.
• Analyze fraud typologies relevant to digital payments and refine detection rules accordingly.
• Lead end-to-end investigations of suspected fraud, including evidence gathering, root-cause analysis, and case documentation.
• Coordinate with Legal, HR, Customer Service, IT Security, and law enforcement as needed, including potential criminal referrals.
• Track the effectiveness of the anti-fraud strategy and controls; report fraud KPIs and trends to senior management and relevant governance forums.

Skills

Fraud risk management

Regulatory compliance

Data analysis

Cross-functional leadership

Education

Bachelor's degree in CS/IT/Finance or related

Tools

SQL

Python

Machine learning basics

Job description

• Develop, implement, and regularly update the company's Anti-Fraud Strategy, policies, and SOPs in line with applicable regulations.
• Build a strong anti-fraud culture through internal controls, segregation of duties, and clear policies for employees, agents, merchants, and third-party partners.
• Partner with Product and Engineering to embed preventive controls (transaction limits, velocity checks, device fingerprinting, KYC/eKYC) into products from the design stage.
• Own and continuously improve the fraud detection system — rule-based engines, anomaly detection, and machine-learning models — for real-time transaction monitoring.
• Analyze fraud typologies relevant to digital payments (account takeover, phishing/social-engineering, identity theft, merchant or agent collusion, money-mule activity, bot/credential-stuffing attacks, etc) and refine detection rules accordingly.
• Lead end-to-end investigations of suspected fraud, including evidence gathering, root-cause analysis, and case documentation.
• Coordinate with Legal, HR, Customer Service, IT Security, and law enforcement as needed, including potential criminal referrals.
• Track the effectiveness of the anti-fraud strategy and controls; report fraud KPIs and trends to senior management and relevant governance forums (e.g., Risk Committee).