Analyst, Operations Business Management & Control Services (Contract)

The Bank of Tokyo Mitsubishi-UFJ; Jakarta Utara; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Mitsubishi UFJ Financial Group (MUFG) in Jakarta, Indonesia, is seeking an Operations Planning professional to support governance, planning, and performance monitoring of banking operations. The role focuses on ensuring operational stability, controls, and efficiency while coordinating with Head Office, regulators, and internal stakeholders.

Candidates should have 2+ years in Banking Operations or related fields, with strong analytical and communication skills, and proficiency in Excel and

Qualifications

• Desirable to have at least 2 years of relevant experience in Banking Operations or related functions.
• Knowledge of banking operational products and processes is advantageous.
• Strong analytical, problem-solving, and communication skills; fluent in English.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Able to manage multiple tasks and work under tight deadlines; proactive and team-oriented.
• Experience in project coordination or exposure to regional/global environments is a plus.

Responsibilities

• Coordinate and support implementation of operational and system projects, regulatory requirements, and Head Office initiatives related to banking operations.
• Collaborate with departments to identify issues, assess impacts, and develop practical solutions.
• Monitor operational performance indicators and KRIs to improve efficiency and risk management.
• Assist in preparing management reports, presentations, and performance analyses.
• Facilitate communication among stakeholders to ensure timely completion of tasks and projects.
• Participate in cross-functional initiatives and contribute to continuous improvement within Operations.

Skills

Analytical skills

Problem solving

Communication skills

English proficiency

Excel

PowerPoint

Teamwork

Multi-tasking

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Description

Support the planning, governance, and performance monitoring of banking operations to maintain operational stability, strengthen internal controls, and enhance operational efficiency. The role is responsible for supporting key initiatives and projects driven by Head Office, regulatory authorities (OJK and Bank Indonesia), and internal stakeholders, while ensuring timely implementation and effective coordination across departments.

Key Responsibilities

• Coordinate and support implementation of operational and system related projects, regulatory requirements, and Head Office initiatives related to banking operations.


• Collaborate with various departments to identify issues, assess impacts, and develop practical solutions to support operational objectives and business.


• Monitor and analyze operational performance, operations risk indicators (KRI), and key initiatives to support improve efficiency, operational risk management and decision-making.


• Assist in the preparation of management reports, presentations, and operational performance analysis.


• Facilitate communication and coordination among internal stakeholders to ensure timely completion of assigned tasks and projects.


• Participate in cross-functional initiatives and contribute to continuous improvement efforts within Operations.

Requirements

• Desirable to have at least 2 years of relevant experience in Banking Operations, Operations Planning, Business Support, Risk Management, or related functions.


• Knowledge of banking operational products and processes would be an advantage.


• Strong analytical, problem-solving, and communication skills. Excellent command in English, both written and verbal.


• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.


• Able to manage multiple tasks and work effectively under tight deadlines. Open-minded, proactive, and willing to learn.


• Strong teamwork and interpersonal skills, with the ability to work effectively across departments.


• Experience in project coordination, organizational activities, or exposure to regional/global environments would be an advantage.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.