All Day Dining Server

Accor Hotels; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Raffles Jakarta is looking for an All Day Dining Server who is passionate about delivering exceptional guest experiences. This role involves working in a luxury restaurant environment, handling food and beverage transactions, and ensuring guest satisfaction through excellent service. Candidates must be fluent in English and possess problem-solving skills to effectively manage guest interactions. Join our dedicated team and contribute to a legacy of luxury and hospitality.

Qualifications

• Passionate about serving guests and exceeding their expectations.
• Able to interact confidently and engage naturally with guests.
• Fluency in English and ability to operate computer applications.

Responsibilities

• Create a positive guest experience at the restaurant.
• Handle F&B business transactions efficiently.
• Address complaints patiently to turn them into positive experiences.

Skills

Customer Service

Teamwork

Problem Solving

Communication

Job description

Company Description

A global luxury brand with hospitality at its heart,Raffles Hotels & Resortsencompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakartais strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

An All Day Dining Server, working on rotating shifts, is in charge of creating a positive guest experience at the Hotel's restaurant as well as handling F&B business transactions efficiently in accordance with the established standards.

Qualifications

Candidates for this position must be team players who are genuinely passionate about serving guests, at all times thoughtfully focusing on anticipating and exceeding their expectations. They must be able to interact confidently with guests in a naturally friendly and engaging manner, work fast as well as deal with complaints patiently in order to turn them into positive experiences. To be successful in the job, candidates must be able to speak and write in English and operate common computer applications for the job.