Air Freight Customer Service - Logistics

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An established industry player in freight and logistics is seeking a dedicated customer service professional. In this role, you will be the primary contact for customers, ensuring their inquiries are addressed and issues resolved promptly. You'll coordinate air and sea shipments, working closely with carriers and customs brokers to guarantee timely deliveries. Your expertise in freight forwarding operations will be crucial in enhancing customer satisfaction and operational efficiency. This company values diversity and offers a nurturing work environment, along with competitive remuneration and opportunities for professional growth. If you are passionate about logistics and customer service, this is your chance to shine.

Benefits

Competitive remuneration

Comprehensive benefits package

Professional growth opportunities

Collaborative work environment

Qualifications

• 3+ years in customer service for air and ocean freight or freight forwarding.
• In-depth knowledge of freight forwarding operations and regulations.

Responsibilities

• Act as primary contact for customers, addressing inquiries and resolving issues.
• Coordinate airfreight & seafreight shipments and prepare documentation.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Logistics

Tools

CargoWise

Microsoft Office Suite

Job description

• Pathways for professional growth and career progression.
• A collaborative and nurturing work environment.

About Our Client

Our client is a well-established company with over a decade of experience in the freight and logistics industry. Committed to excellence, they provide comprehensive solutions tailored to meet diverse client needs. As an equal opportunity employer, they value diversity and strive to foster an inclusive and supportive workplace for all team members.

Job Description

• Act as the primary contact for customers, addressing inquiries and resolving issues to ensure a positive experience.
• Coordinate airfreight & seafreight shipments, including booking, tracking, and preparing required documentation.
• Work closely with carriers, customs brokers, and other stakeholders to ensure timely and efficient deliveries.
• Proactively identify and resolve shipping issues, providing updates to customers regarding delays or changes.
• Prepare and review shipping documents to meet international regulations and maintain accurate transaction records.
• Partner with internal teams, such as operations and sales, to provide a seamless customer experience and improve processes.
• Track service metrics and customer feedback to identify opportunities for improvement.
• Contribute to developing operational enhancements to increase efficiency and service quality.

The Successful Applicant

• A bachelor's degree in Logistics or a related field is preferred.
• At least 3 years of experience in customer service for air and ocean freight or freight forwarding.
• In-depth knowledge of freight forwarding operations, industry regulations, and best practices.
• Exceptional verbal and written communication skills with a strong focus on customer service.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Proficiency in using freight forwarding software, particularly CargoWise, along with the Microsoft Office Suite.

What's on Offer

Our client offers competitive remuneration and a comprehensive benefits package, along with opportunities for professional growth and career progression. Join our collaborative and nurturing work environment, where your contributions are valued, and your development is supported.