AI Trainer TEGAL

Transcosmos Indonesia (Official); Tegal; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Transcosmos Indonesia, a leading global digital transformation partner, is hiring for a role focused on AI systems in Tegal, Central Java. The ideal candidate will have strong analytical skills and experience with ChatPlus and Qiscus software. Key responsibilities include monitoring AI responses and providing training, ensuring compliance with internal processes while fostering a culture of professional growth and work-life balance.

Benefits

Fulfilling Career

Professional Growth

Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

Growing Culture

Qualifications

• Proven experience in using ChatPlus and Qiscus software.
• Extensive experience in AI systems.
• Experience with natural language processing, computer vision, or deep learning highly desirable.

Responsibilities

• Monitor and evaluate AI-generated responses for accuracy and customer satisfaction.
• Compile weekly and monthly analytics reports on AI system performance.
• Train internal teams on interacting with AI systems across customer-facing channels.

Skills

Analytical Skills

Communication Skills

Natural Language Processing

Deep Learning

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field

Tools

ChatPlus

Qiscus

Job description

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

- Monitor and evaluate AI-generated responses across various platforms to ensure accuracy, relevance, and customer satisfaction.

- Compile and present weekly and monthly analytics reports on AI system performance, including metrics on accuracy, response time, and issue tracking.

- Monitor and assess the detailed usage of the Customer Care system to identify areas for improvement and ensure compliance with internal processes.

- Develop and update Standard Operating Procedures (SOPs) and training materials in line with new system updates and AI enhancements.

- Ensure all related devices used for training and operations are functional, secure, and up to date.

- Train internal teams on how to effectively interact with and support AI systems across all customer-facing channels, ensuring alignment with service standards.

Requirements:

- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.

- Proven experience in using ChatPlus and Qiscus software.

- Extensive experience in AI systems.

- Experience with natural language processing, computer vision, or deep learning is highly desirable.

- Strong analytical skills and ability to work with complex data structures and computational algorithms.

- Strong communication skills and ability to work in a team environment

- Willing to be placed in Tegal, Central Java.

Kindly submit your updated CV through: https://bit.ly/HiringJKT-Transcosmos

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career
• Professional Growth
• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
• Growing Culture