Ai-Driven Social Video Creator & Motion Editor

Pengiklan Anonim; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

Marriott in Surabaya is seeking a Sales & Marketing professional to promote brand awareness and drive revenue through guest‑centric sales approaches.

You will identify opportunities to upsell packages and explain requirements for attending preview sales/tours, while delivering exceptional service and maintaining confidentiality of guest information.

Join a dynamic team focused on delivering memorable Marriott experiences and ensuring guest satisfaction across our properties.

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Encourage guests or callers to purchase or schedule preview package sales/tours.

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Jalan Kejawan Putih Mutiara No 8, Surabaya East 60112, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.