Agency Digital Platform Lead & Enablement

Manulife group; Jakarta Pusat; Hybrid; IDR 90,000,000 - 150,000,000; Full time

Job summary

Manulife Indonesia is seeking a Digital Platform Lead & Enablement to shape the product strategy, drive platform enhancements, and collaborate with cross-functional stakeholders. You will own roadmaps, define requirements, and support investment planning to deliver meaningful outcomes.

This hybrid role offers exposure to enterprise-scale transformation, governance, and risk management while improving customer and agent experiences across the digital platform.

Qualifications

• Minimum 5 years in Product Management, Digital Platforms, Business Analysis, or Digital Transformation.
• Minimum 3 years hands-on Agile delivery, backlog management, and digital product development.
• Strong understanding of application development logic, system integration, APIs, and SDLC.
• Previous experience as a Software Developer, System Analyst, Technical Lead, or similar technical role.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.

Responsibilities

• Define and prioritize the product roadmap aligned with business objectives and customer needs.
• Own product requirements, backlog prioritization, scope management, and acceptance of delivered solutions.
• Develop business cases, support investment planning, and track business value realization.
• Drive customer journey improvements and platform enhancements while ensuring governance and risk management.
• Collaborate with business, technology, operations, compliance, legal, and regional stakeholders to deliver strategic initiatives.

Skills

Product management

Agile delivery

APIs

SDLC

Technical background

Education

Bachelor's degree in IT/CS/Engineering or related field

Job description

Join us as a Digital Platform Lead & Enablement and help drive the future of digital recruitment and agency enablement at Manulife Indonesia. In this role, you will own product strategy, lead platform enhancements, and work with cross-functional stakeholders to deliver meaningful business outcomes. This is an exciting opportunity to influence business decisions, improve customer and agent experiences, and shape the evolution of a strategic digital platform. You will gain exposure to enterprise-scale transformation initiatives while making a tangible impact on the business.

Position Responsibilities

• Define and prioritize the product roadmap aligned with business objectives and customer needs.
• Own product requirements, backlog prioritization, scope management, and acceptance of delivered solutions.
• Develop business cases, support investment planning, and track business value realization.
• Drive customer journey improvements and platform enhancements while ensuring governance and risk management.
• Collaborate with business, technology, operations, compliance, legal, and regional stakeholders to deliver strategic initiatives.

Required Qualifications

• Minimum 5 years of experience in Product Management, Digital Platforms, Business Analysis, or Digital Transformation.
• Minimum 3 years of hands-on experience working with Agile delivery, backlog management, and digital product development.
• Strong understanding of application development logic, system integration, APIs, and software development lifecycle (SDLC).
• Previous experience as a Software Developer, System Analyst, Technical Lead, or similar technical role.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.

Preferred Qualifications

• Experience in insurance, financial services, or digital distribution platforms.
• Experience preparing business cases, investment proposals, and benefit realization reports.
• Strong stakeholder management skills with the ability to work across business and technology teams.
• Experience working with regional and cross-functional teams.
• CSPO, SAFe POPM, Scrum, or other Agile-related certifications are an advantage.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid