Aftersales Operation Lead (Automotive)

Green City Traffic; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative startup focused on environmentally friendly transportation is seeking a dedicated aftersales service coordinator. This role involves overseeing the entire aftersales process, ensuring high service quality, and collaborating with various teams to enhance customer satisfaction. The ideal candidate will have experience in service operations within the automotive or electric mobility sector and possess strong analytical and organizational skills. Join a mission-driven team aiming to revolutionize transportation in Southeast Asia while prioritizing sustainability. If you are passionate about making a difference, this opportunity is perfect for you.

Benefits

Personal Laptop Required

Flexible Working Hours

Opportunity for Career Growth

Qualifications

• 2-4 years of experience in aftersales/service operations.
• Proficiency in English and strong organizational skills.

Responsibilities

• Oversee aftersales service process and coordinate with dealers.
• Monitor inventory and ensure compliance with company SOPs.

Skills

Customer Service

Warehouse Management

Data Processing

Analytical Skills

Communication Skills

Organizational Skills

Problem Solving

Technical Knowledge of EV Systems

Education

Bachelor's Degree (preferred)

Tools

Microsoft Excel

Google Spreadsheet

Job description

Oversee the end-to-end aftersales service process, including license handling, spare part purchasing, customer service, and stock management.

Coordinate with dealers and technicians to ensure high service quality and timely issue resolution.

Monitor spare parts inventory and ensure availability.

Handle escalations and support field teams in resolving technical and operational customer issues.

Analyze service data to identify trends, root causes, and areas for improvement.

Assist in developing and implementing SOPs for aftersales workflows.

Collaborate with the factory team to ensure a smooth aftersales process for motorbike units.

Monitor inventory, including assets and units in factories and dealerships.

Ensure all aftersales processes comply with company SOPs.

Qualifications:

• Proficiency in English is required.
• 2–4 years of experience in aftersales/service operations, preferably in the automotive or electric mobility industry.
• Proven experience in warehouse management and stock control.
• Understanding of EV systems (battery, motor, controller) and common diagnostics is a strong advantage.
• Proficiency in data processing and Microsoft Excel/Google Spreadsheet.
• Strong organizational and analytical skills with a focus on process optimization.
• Excellent communication skills and a customer-first mindset.
• Ability to manage field operations and vendor/service network relationships.
• Personal laptop required.
• Willing to work from Monday to Saturday in Cilandak, South Jakarta.
• Ready to join as soon as possible.

Additional Information:

This role is with PT Green City Traffic, a startup focused on environmentally friendly transportation in Indonesia, aiming to expand across Southeast Asia. We strive to provide better transportation options without harming the environment and are looking for passionate individuals to join our mission.