After Sales Manager

Pengembangan Bisnis Baru (Penjualan); Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Sebuah perusahaan yang dinamis mencari individu berpengalaman untuk mengelola sistem after-sales yang efisien. Dalam peran ini, Anda akan bertanggung jawab untuk membangun struktur organisasi, mengelola biaya, dan memastikan kualitas layanan pelanggan yang tinggi. Dengan lebih dari 5 tahun pengalaman di posisi senior dalam industri TV dan/atau Peralatan Rumah Tangga, Anda akan memimpin tim yang berdedikasi untuk mencapai keunggulan operasional. Jika Anda memiliki keterampilan kepemimpinan yang kuat, kemampuan analisis yang tajam, dan berkomitmen untuk meningkatkan pengalaman pelanggan, ini adalah kesempatan yang tepat untuk Anda.

Qualifications

• Pengalaman lebih dari 5 tahun di posisi senior setelah penjualan.
• Kemampuan membangun sistem after-sales dan manajemen risiko.

Responsibilities

• Membangun dan mengelola sistem after-sales yang efektif.
• Mengawasi manajemen risiko dan kualitas layanan.

Skills

Manajemen Tim

Kemampuan Analisis Data

Kemampuan Komunikasi

Manajemen Risiko

Pemahaman tentang Kerusakan Umum

Education

Sarjana (S1) di bidang teknik

Tools

Software Manajemen Layanan Pelanggan

Software Manajemen Garansi

Job description

Job Requirements

• Preferably after-sales work experience for brands like Samsung, LG, Haier, etc., in roles such as spare parts supervisor, network supervisor, or after-sales system supervisor
• More than 3 years of relevant experience

Work Ability:

• Ability to build an after-sales system, including organizational structure design, cost management, KPI management, meeting scheduling, and industry benchmarking collection, with strong practical operation and implementation capabilities
• Risk management, including fixed asset management, spare parts management, defective product control, and preventing asset loss
• Team management skills, improving team atmosphere and solving practical problems
• Experience in solving difficult problems and managing job stability (e.g., number of resignations in previous jobs)
• Technical ability to understand common faults and their solutions
• Quality management, including failure rate tracking, statistics, and claim management

Qualifications & Experience:

• Minimum of 5 years in a senior after-sales role (preferably in a TV and/or Home Appliances company)
• Bachelor's degree (S1), preferably in engineering
• Proven leadership skills with the ability to inspire and manage a team
• Strong understanding of warranty management, customer service software, and service department operations
• Excellent communication and relationship-building skills, with a strong customer focus
• Ability to analyze data, identify trends, and drive continuous improvements
• Proficiency in customer service and warranty management software
• Proven ability to drive change and lead continuous improvement initiatives
• Proficiency in English (Mandarin is a plus)
• Willing to be placed in North Jakarta