AEC IT MANAGER

Tao Architect; Jakarta Utara; On-site; IDR 498.421.000 - 830.703.000; Full time

Job summary

A dynamic architectural firm in Jakarta Utara is seeking an AEC IT Manager. The role involves delivering effective IT services and managing service requests related to hardware, software, and network infrastructure. Ideal candidates will have strong technical skills, excellent problem-solving abilities, and a proactive approach to improvements. The position requires availability outside regular hours for urgent issues, promoting business continuity.

Qualifications

• Proven experience in a similar IT Manager or Senior IT Support role.
• Highly organised and capable of working independently.
• Service-oriented and hands-on.

Responsibilities

• Document and plan processes for design, project management, and finance.
• Help create detailed SOPs.
• Set up dashboards to monitor project health and business performance.

Skills

Strong technical knowledge of Microsoft 365 and Entra (Azure)

Windows environments

Network configuration

Excellent troubleshooting and problem-solving abilities

Clear communication skills

Ability to manage multiple priorities

Job description

TAO Architect is looking for an AEC IT Manager who play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment.

AEC IT Manager

Requirements:

Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus).

Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration.

Highly organised with excellent troubleshooting and problem-solving abilities.

Capable of working independently while contributing effectively to a team.

Clear, professional communicator with strong interpersonal skills

Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large.

Comfortable managing multiple priorities with a calm, solutions-focused mindset.

Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity.

Proactive in seeking improvement and open to change.

Job Responsibilities:

Process Mapping:Documents and planned processes for design, project management, and finance.

SOP Development:help to create the detailed SOPs.

KPI and Reporting:Helps set up dashboards to monitor project health and business performance without micromanaging.

Strategic IT Planning: Aligns technology with business goals.

Security & Access Control: Sets up the permission systems to ensure staff only see what they need to (ex. designers vs. finance).

Business System Integration: Integration between projects and finance system

Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications.

Collaborate with the Managing Director and other partners to ensure IT priorities align with the office’s strategic goals and operational needs.