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An established industry player is seeking a dedicated Advisor I for Customer Service in Yogyakarta. This role focuses on providing exceptional customer support through various communication channels. You will engage with customers, address their needs, and ensure their satisfaction while adhering to performance metrics. The ideal candidate will possess strong communication skills and a customer-oriented mindset, thriving in a fast-paced environment. Join this dynamic team and contribute to enhancing customer experiences while developing your career in a supportive and collaborative atmosphere.
Job Title:
Advisor I, Customer Service - Indonesia Yogyakarta
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
IDN Yogyakarta, Lippo Mall Floors 1 & 6
Language Requirements:
Time Type:
Full time
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