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Advisor I, Customer Service - Indonesia Yogyakarta

Concentrix

Kota Yogyakarta

On-site

IDR 100.000.000 - 200.000.000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Advisor I for Customer Service in Yogyakarta. This role focuses on providing exceptional customer support through various communication channels. You will engage with customers, address their needs, and ensure their satisfaction while adhering to performance metrics. The ideal candidate will possess strong communication skills and a customer-oriented mindset, thriving in a fast-paced environment. Join this dynamic team and contribute to enhancing customer experiences while developing your career in a supportive and collaborative atmosphere.

Qualifications

  • Minimum education requirement is D3 or S1.
  • Strong computer navigation skills and customer service orientation.

Responsibilities

  • Ensure service meets contractual Key Performance Indicators (KPIs).
  • Respond to customer inquiries and provide resolutions.

Skills

Good English communication skills
Customer service orientation
Computer navigation skills
Ability to communicate effectively
Attention to detail
Multi-tasking

Education

D3 or S1

Job description

Job Title:

Advisor I, Customer Service - Indonesia Yogyakarta

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile

  • Minimum Education is D3 or S1
  • Good English communication skills
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:

Time Type:

Full time

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