Admissions Senior Officer - Apple Dev. Academy @BINUS-BSD

BINUS Group; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah lembaga pendidikan terkemuka mencari individu yang bersemangat untuk bergabung sebagai kontak utama bagi calon pelamar. Dalam peran ini, Anda akan membimbing mereka melalui proses penerimaan, memberikan informasi yang jelas dan akurat tentang program dan persyaratan. Anda akan berkolaborasi dengan tim internal untuk memastikan komunikasi yang lancar dan mendukung berbagai acara untuk menarik calon mahasiswa. Jika Anda memiliki pengalaman dalam layanan pelanggan dan memiliki keterampilan komunikasi yang kuat, kesempatan ini sangat cocok untuk Anda.

Qualifications

• 3-5 tahun pengalaman di layanan pelanggan atau dukungan mahasiswa.
• Kemampuan berkomunikasi yang kuat dan fasih berbahasa Inggris.

Responsibilities

• Menjadi kontak utama untuk calon pelamar dan menjawab pertanyaan.
• Mendukung acara seperti open house dan program outreach.

Skills

Komunikasi

Layanan Pelanggan

Organisasi

Multitasking

Kemampuan Pemecahan Masalah

Education

Bachelor degree (S1) in Communication

Bachelor degree (S1) in Business

Bachelor degree (S1) in Education

Tools

CRM systems

Ticketing platforms

Inquiry management tools

Job description

Responsibilities

1. Serve as the primary contact for prospective applicants, responding to inquiries via email, phone, and social media.
2. Guide applicants through the admission process, providing clear and accurate information about the academy's programs, requirements, and timelines.
3. Create, maintain, and update FAQ resources and communication templates to ensure consistency in responses.
4. Coordinate with internal teams to manage application processing and ensure smooth communication between candidates and admissions staff.
5. Monitor and analyze common inquiries to suggest process improvements and enhance the admissions experience.
6. Support events such as open houses, info sessions, and outreach programs to engage prospective applicants.
7. Assist in tracking and reporting key admissions metrics, including inquiry trends and applicant feedback.
8. Collaborate with marketing and external relations teams to ensure a consistent and engaging experience for prospective students.
9. Handle escalations and complex inquiries with professionalism and problem-solving skills.

Requirements

1. Bachelor degree (S1) in Communication, Business, Education or related major.
2. 3-5 years experience in customer service, admissions, or student support, preferably in an academic or tech-related environment.
3. Strong communication skills.
4. Fluent in English both oral and written is a must.
5. Excellent organizational and multitasking abilities with strong attention to detail.
6. Ability to work independently and coordinate across multiple sites.
7. Experience using CRM systems, ticketing platforms, or inquiry management tools is a plus.
8. Passion for education, technology, and customer experience.
9. Ability to adapt in a fast-paced and dynamic environment.
10. Willing to be placed at BSD-Tangerang Selatan.