Administrativo — sin detalles personales

Hyatt; Kuta; On-site; IDR 12,000,000 - 100,000,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent Team Leader to enhance guest experiences and lead a dynamic team. This role involves overseeing daily operations, providing exceptional service, and fostering a positive work environment. The ideal candidate will have previous experience in lifestyle hotels and demonstrate strong leadership and communication skills. Join a vibrant team where your contributions will directly impact guest satisfaction and team success, making every guest's stay memorable. If you are passionate about hospitality and ready to make a difference, this opportunity is for you.

Qualifications

• Erfahrung in Lifestyle Hotels ist erforderlich.
• Fähigkeit, ein Team zu führen und neue Mitarbeiter zu schulen.

Responsibilities

• Leitung des Front Desk-Teams zur Gewährleistung eines hervorragenden Gästeservices.
• Schulung neuer Mitarbeiter und Bearbeitung von Eskalationen.

Skills

Leadership Skills

Decision Making

Communication Skills

Time Management

Training Skills

Tools

Opera Fidelio

Microsoft Office

Job description

Organization- Kleo Seminyak

Resumen

As a Front Desk Agent Team Leader, you will oversee the Front Desk team, ensuring that all guests receive exceptional service and that operations run smoothly. Your primary responsibility is to provide guidance and support to team members while managing daily activities. In addition to warmly welcoming guests and assisting them with their inquiries, you will also be responsible for training new staff, handling escalations, and implementing best practices to enhance the guest experience. Your leadership will play a vital role in creating a positive work environment and fostering a culture of excellence within the Front Office team.

Calificaciones

The successful candidate will meet the following criteria:

1. Previous experience in Lifestyle Hotels.
2. Display confidence, strong decision making, and training skills.
3. Strong leadership quality, efficient time scheduling.
4. Confident communication skills, both verbal and written.
5. Computer Literacy in Opera Fidelio, Microsoft Office.
6. Fluent in English and Bahasa Indonesia.