ADMINISTRATION

Minimum - years experience in Heavy Equipment Operations and Maintenance

Responsibilities:

1. Accountable and responsible for capturing and gathering any sales leads (both machine and after market) and ensuring they are recorded in the sales funnel system.
2. Accountable and responsible for identifying and resolving customer issues or complaints promptly, collaborating with internal teams to find solutions.
3. Responsible for providing Mandarin guidance and information to customers on how to effectively use products or services using updated references from each industry (i.e., FAQs, tutorials, survey questionnaires and guides to support customer education).
4. Responsible for maintaining accurate records of customer interactions, feedback, and resolutions, including generating regular reports on customer interactions, highlighting trends, common issues, and areas for improvement.
5. Responsible for collaborating with internal teams to coordinate and implement customer-focused initiatives to deliver exceptional customer experience.
6. Responsible for providing in-depth knowledge and relevant information related to the existing and updated company products or services to effectively assist customers.

Machinery & Automation More than 10,000 employees

PT Trakindo Utama is the world-class heavy equipment solution provider of Caterpillar in Indonesia. The Company was founded in 1970 by AHK Hamami and has been an authorized distributor for Caterpillar since 1971. Supported by world-class facilities and an extensive network of over 60 branch offices throughout Indonesia, Trakindo delivers quality services to all customers from Sabang to Merauke and supports their business success. Trakindo’s heavy equipment is destined for mining, construction, forestry and agriculture, marine, oil and gas, and power generation industries.