Admin E-Commerce CS

Facetology; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Facetology is seeking an Admin E-Commerce Customer Service Representative to enhance customer engagement through various e-commerce platforms. The ideal candidate will have a diploma or degree, experience in customer service, and a strong interest in the beauty industry. This role is crucial for maintaining customer satisfaction through effective communication and problem-solving.

Qualifications

• Previous experience in customer service, especially in e-commerce.
• Capable of handling challenging situations with professionalism.
• Willing to work in shifts.

Responsibilities

• Respond to customer inquiries regarding products and services through e-commerce platforms.
• Resolve customer issues related to orders and payments.
• Maintain accurate records of customer interactions.

Skills

Strong problem-solving abilities

Knowledge in the beauty industry

Education

Diploma or Bachelor Degree

Job description

Responsibilities

#BeOneofOurFaces!

Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.

As An Admin E-Commerce CS, You Will

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc)
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
  
  

Requirements

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e-commerce.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry
• Willing to work in shift
  
  

Placement: Facetology Head Office, South Jakarta