Admin e-Commerce

PT First Properti Abadi; Sleman; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Villa DiBali in Yogyakarta is seeking an Admin E-Commerce to manage villa sales and marketing across online platforms, set pricing and availability, respond to guest inquiries, and generate sales reports. This role requires coordinating with the villa team and monitoring OTA performance.

Ideal candidates have strong English skills, familiarity with OTA platforms, and experience in hospitality or villa operations. The villa is located near Malioboro and offers a tranquil retreat for guests.

Qualifications

• Good problem-solving skills.
• Fast response capability.
• English language proficiency (Intermediate level; fluent in English is a plus).
• Understanding of OTA platforms such as Traveloka, Tiket.com, Agoda, Airbnb, Trip, Booking.
• Able to respond to guest chat, inquiries, and reviews professionally.
• Able to manage content and social media.
• Able to read booking reports and occupancy data.
• Experience in hospitality or villa industry is a plus.
• Good grooming standards and attractive appearance.

Responsibilities

• Manage online reservations.
• Manage Online Travel Agent (OTA).
• Set prices and promotions.
• Handle guest chat and inquiries.
• Handle guest reviews and feedback.
• Coordinate with villa team regarding operations.
• Monitor competitors.

Skills

Good problem-solving skills

Fast response capability

English proficiency

OTA platforms knowledge

Guest communication

Content & social media management

Booking reports & occupancy data

Hospitality/villa experience

Grooming standards

Job description

Admin E-Commerce is responsible for managing villa sales and marketing through online platforms, including setting prices and availability, receiving reservations, responding to guest inquiries, managing OTA and social media, handling reviews, and creating sales reports.

Key responsibilities

• Manage online reservations
• Manage Online Travel Agent (OTA)
• Set prices and promotions
• Handle guest chat and inquiries
• Handle guest reviews and feedback
• Coordinate with villa team regarding operations
• Monitor competitors

Qualification

• Good problem-solving skills
• Fast response capability
• English language proficiency at minimum Intermediate level (Fluent in English is a plus)
• Understanding of OTA platforms such as Traveloka, Tiket.com, Agoda, Airbnb, Trip, Booking
• Able to respond to guest chat, inquiries, and reviews professionally
• Able to manage content and social media
• Able to read booking reports and occupancy data
• Experience in hospitality or villa industry is a plus
• Good grooming standards and attractive appearance

About us

Villa DiBali is a leading villa in Yogyakarta that offers a Bali-inspired experience for guests. Known for natural beauty and a peaceful atmosphere, Villa DiBali is located just 3 kilometers from Malioboro and Tugu Station, making it an ideal location for tourists seeking comfort and tranquility. We have won the 2024 Customer Review Award and remain committed to providing the best service.