Activation Specialist (Mekari Qontak)

PT Mid Solusi Nusantara (MEKARI); Indonesia; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software company in Indonesia is seeking a dedicated Client Consultant to assist clients with application setups and provide consultancy for CRM support. The ideal candidate should have a Bachelor's degree in Information Technology, at least one year of experience in a SaaS company, and be fluent in English. This position offers a competitive salary and numerous benefits, including flexible working hours and premium health insurance.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Annual leave and unlimited sick leave

Notebook Ownership Program

Friendly and dynamic work environment

Qualifications

• At least 1 year of experience in a SaaS company.
• Familiar with CRM tools.
• Comfortable with numbers and meeting clients.

Responsibilities

• Assist clients in setting up applications.
• Provide consultancy for CRM support.
• Report client needs and problems to the manager.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Teamwork

Fluent in English

Education

Bachelor's Degree in Information Technology

Tools

CRM tools

Microsoft

Gsuite

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Assist client to setup applications appropriate with clients requirements
• Provide consultancy for a client about best practice for Omnichannel & CRM Support and give problem-solving to clients
• Gather client requirements and implement the system
• Report to the manager about client needs and problems regularly

Requirements/Qualifications:

• Candidate must possess at least a Bachelor's Degree, preferably in Information Technology
• At least 1 year(s) of working experience in a SaaS company
• Fluent in verbal and written English
• Familiar with CRM tools
• Proficient with corporate productivity and web presentation tools (Microsoft & Gsuite)
• Good analytical and problem-solving skills
• Comfortable with numbers and meeting clients
• Fast learner and independent
• Having good interpersonal and teamwork skill

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Computer Software & Networking 1,001-5,000 employees

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

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