Account Manager, Taste

PT Essence Indonesia, International Flavors & Fragrances (IFF); Jakarta Utara; On-site; IDR 498.007.000 - 830.014.000; Full time

Job summary

A leading global flavors company is seeking an Account Manager based in Surabaya, Indonesia. The role involves developing sales portfolios and maintaining effective customer relationships to drive growth. Candidates should have a Bachelor's degree in a relevant field, along with 3-5 years of experience in sales or marketing, preferably in flavors or ingredients industries. Strong communication and analytical skills are essential.

Qualifications

• 3-5 years of experience in sales or marketing in flavors or ingredients industries.
• Effective business English with a global mindset.

Responsibilities

• Develop and grow sales portfolios for industry-leading customers.
• Manage and maintain effective customer communication.
• Contribute to commercial negotiations and lead projects.

Skills

Customer centricity

Analytical skills

Strong communication

Strategic thinking

Negotiation skills

Education

Bachelor's degree in Food Science and Technology, Marketing, or relevant field

Job description

PT Essence Indonesia, International Flavors & Fragrances (IFF) is a global leader in Food Ingredients and Flavors. We are looking for a dynamic individual to join us as Account Manager to be based in Surabaya, Indonesia.

Job Summary

Are you passionate about developing and growing sales portfolios for industry-leading customers? Do you aspire to be part of the team that drives big wins for a global organization? As an Account Manager, you will drive growth and enhance IFF's image by maintaining effective customer communication and aligning local needs with global objectives.

Your Focus

You will promote IFF products, develop strong business partnerships, and adhere to IFF Core Values.

How You Will Contribute

• Grow Taste business within dedicated accounts.
• Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources.
• Develop multi-level cross-functional customer relationships with key customer decision makers/influencers.
• Contribute/lead commercial negotiation (e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts)
• Understand customer regulatory requirements/changes and update data to GRA and input to project management system.
• Lead projects through effective communication, and collaboration with key external and internal stakeholders (CI/Marketing/Creative Teams/formulation etc.)
• Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan.
• Influence customer brief definition to IFF's advantage.
• Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System.
• Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables.
• Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief.
• Communicate project results and conduct retrospective reviews on projects wins and losses.
• Defend and grow accounts whilst actively scouting for new customers, transforming leads into profitable business opportunities.
• Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins.
• Lead internal and external teams to win projects.

What You Will Need To Be Successful

• Bachelor's degree in Food Science and Technology, Food and Nutrition, Chemical Engineering, Marketing or any other relevant industry.
• Approximately 3-5 years of experience in sales, sales service, product development, or marketing preferably flavors, or ingredients industries.
• Customer centric with B2B management experience.
• Analytical with the ability to deal with financial concepts/processes (pricing/margin/forecasting).
• Strong interests in product development, consumers, and market understanding (Marketing/R&D/CI).

• Team player, Strategic thinking, Positive mindset, Orchestrator.
• Strong communication, presentation, storytelling, and negotiation skills.
• Effective business English with a global mindset able to work with different cultures.

We are an equal opportunities employer and value diversity. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.