Account Manager (QSR)

PT Givaudan Indonesia; Cipulir; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food and fragrance company in Indonesia is seeking an experienced Account Manager (QSR) to develop client relationships and drive growth in the Quick Service Restaurant market. You will manage account plans, coordinate with internal teams, and ensure client satisfaction. The ideal candidate has a degree in Food Technology or related field, with at least 5 years of experience in the flavour industry. This role offers a competitive package and development opportunities.

Benefits

Comprehensive healthcare plan

Retirement plan

Progressive learning and development opportunities

Qualifications

• Minimum of 5 years' experience in the flavour industry, specializing in food service and/or QSR business.
• Excellent verbal and written communication skills in English; proficiency in Mandarin is a plus.
• Strong interpersonal skills with a proactive customer-centric approach.

Responsibilities

• Build and maintain strong, long-term relationships with clients within QSR market.
• Develop and execute account plans to achieve client objectives and drive business growth.
• Collaborate with cross-functional teams to deliver solutions that meet client expectations.

Skills

Client relationship management

Problem-solving

Negotiation

Communication skills

Account management

Education

Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy

Tools

CRM software

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions.

Account Manager (QSR) - Your future position?

As the Account Manager (QSR), you will build and nurture long-term client relationships, driving growth through tailored account plans (within QSR market) and close collaboration with internal teams. You will identify new opportunities, manage contracts, and ensure client satisfaction by proactively addressing needs and delivering impactful solutions. You will report to the Sales Lead and will be based in Jakarta, Indonesia.

Sounds interesting? In this exciting role you also will be responsible for:

• Build and maintain strong, long-term relationships with clients within QSR (Quick Service Restaurant) market.
• Develop and execute account plans to achieve client objectives and drive business growth.
• Collaborate with cross-functional teams (sales, marketing, product development, customer service) to deliver solutions that meet client expectations.
• Identify and pursue new business opportunities within existing accounts.
• Provide regular updates to clients and internal stakeholders on account performance and initiatives.
• Address and resolve client issues effectively and in a timely manner.
• Manage contract renewals and lead negotiation of agreements.

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world.

Your professional profile includes:

• Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy.
• Minimum of 5 years' experience in the flavour industry, with a specialization in food service and/or QSR business.
• Excellent verbal and written communication skills in English; proficiency in Mandarin is an advantage.
• Strong interpersonal skills with a proactive, customer-centric approach to problem-solving.
• Proven ability to negotiate contracts and agreements effectively.
• Skilled in identifying, addressing, and resolving client issues.
• Capable of managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM software and other relevant business tools.

We offer an attractive package with benefits, excellent opportunities for progressive learning and development, a creative team environment, and a comprehensive healthcare and retirement plan.