Account Manager (Central & West Jakarta)

Gojek Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Gojek Group seeks an Account Manager in Jakarta to manage and grow high-revenue SMB merchant portfolios on the GoFood platform. This role requires strong business acumen, excellent communication skills, and the ability to thrive in a fast-paced environment. The AM will engage with merchants to ensure effective use of in-app features and drive business growth through strategic support.

Qualifications

• Minimum 3 years of relevant experience in FMCG, Telecommunication, Banking, or Tech.
• Strong understanding of markets and customer needs.
• Ability to maintain key partnerships.

Responsibilities

• Manage a portfolio of high-revenue SMB merchants on the GoFood platform.
• Conduct business reviews and actively promote ads.
• Resolve merchant problems and onboard new merchants.

Skills

Communication

Negotiation

Data analysis

Job description

Jakarta

About the Role

The Account Manager (AM) will manage a smaller portfolio of high-revenue, high-growth SMB merchants. Their main responsibility is to ensure that merchants grow their business on the GoFood platform and increase adoption of in-app features aligned with their business needs. The AM should understand merchant needs and provide relevant advice.

What Will You Do

• Actively engage with leads provided through Motion Standard and Virtual Engagement.
• Regularly provide feedback to merchants by conducting Business Reviews via Report modules, and actively promote promos and ads from their leads.
• Identify and resolve merchant problems, including troubleshooting, documenting changes, or adding new outlets, entities, or brands. Focus on growing merchants within their portfolio as future growth drivers.
• Monitor competitor activities and market trends.
• Onboard new merchants and conduct area canvassing to maintain market presence.
• Support city focus projects such as Merchant Partnership and Assortment.
• Ensure timely submission and administration of advertisements, promotions, agreement changes, and additional outlets, including handling merchant complaints, and coordinate with ASM and relevant PICs.
• Attend training sessions, socialize new products, and develop relevant skills.

What Will You Need

• Minimum 3 years of relevant experience, preferably in FMCG, Telecommunication, Banking, or Tech industries, with significant regional experience (>1 year) and a strong network and knowledge of the area.
• Business acumen with a good understanding of markets, customers, and competitors.
• Existing relationships or the ability to develop and maintain key partnerships.
• Excellent communication and negotiation skills.
• Data-driven and able to interpret data for practical decision-making.
• Comfortable working under pressure in a fast-paced, ambiguous environment.
• Self-motivated with a results-oriented mindset.
• Willingness to be placed anywhere within Gojek’s operational area.

About the Team

The AM will work within a district team, collaborating closely with the Merchant Engagement and Sales Support teams. Regular visits to merchants are expected to understand ground realities and provide advice to increase transactions over time.

Gojek is Southeast Asia’s leading on-demand platform, pioneering a multi-service ecosystem that includes transportation, food delivery, logistics, and more.