Account Manager

PT SUSU TEKNOLOGI INDONESIA; Jakarta Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Susu Teknologi Indonesia seeks an Account Manager to lead relationships with enterprise clients, carriers, and partners. You will drive revenue by identifying opportunities, presenting tailored connectivity solutions, and negotiating contracts from initial engagement through delivery and renewal.

The role requires 2+ years in account management or related fields, strong communication and cross-functional collaboration, and fluency in English and Bahasa Indonesia.

Qualifications

• Bachelor’s degree in Business, Marketing, Telecommunications, Information Technology, or a related field.
• 2+ years of experience in Account Management, B2B Sales, Business Development, or related role.
• Strong understanding of telecommunication and connectivity solutions is highly preferred.
• Proven ability to develop relationships with enterprise customers, carriers, and business partners.
• Strong communication, presentation, negotiation, and commercial skills.
• Results-oriented with ownership and sales target achievement.
• Ability to work effectively with cross‑functional teams, including technical and operations.
• Fluent in English and Bahasa Indonesia; Mandarin is an advantage.
• Willingness to travel for customer meetings and business development.

Responsibilities

• Build and manage strong relationships with enterprise clients, carriers, and strategic partners.
• Drive revenue growth by identifying new opportunities and expanding existing accounts.
• Develop tailored telecommunications solutions including IEPL, IPLC, SD-WAN, and cloud connectivity.
• Manage end-to-end sales process from engagement to contract closing.
• Coordinate with delivery, network, and operations teams for smooth service delivery.
• Handle pricing, contracts, renewals, NRC/MRC, and payments.
• Monitor market trends and competitor activity to identify new opportunities.
• Maintain accurate account and pipeline records; report on sales performance.
• Provide high levels of customer satisfaction, retention, and long-term partnership development.

Skills

Account Management

B2B Sales

Business Development

Fluent English

Bahasa Indonesia

Mandarin

Education

Bachelor’s degree in Business, Marketing, Telecommunications, Information Technology, or related field

Job description

About us

PT Susu Teknologi Indonesia (Susu) is a branch company of HPOP Technology Limited, headquartered in Hong Kong. HPOP also has branches in Shenzhen, Singapore, Japan, and other locations. HPOP owns multiple IRUs and over 12T of submarine and terrestrial fiber optic cables connecting China to Singapore, Indonesia, Dubai, Saudi Arabia, Frankfurt, and London. Focuses on global network connectivity and acceleration services, covering IEPL, SD-WAN, cross-cloud connectivity, IDC, and equipment leasing businesses, now we are expanding in AI Infrastructure.

About the role

We are looking for a driven and relationship-oriented Account Manager to join our growing telecommunications business and AI Infrastructure. In this role, you will be responsible for managing key enterprise accounts, developing new business opportunities, and delivering tailored connectivity solutions that address our customers’ evolving business needs.

You will work closely with customers, strategic partners, pre-sales, technical, network, and operations teams to manage the end-to-end sales and account lifecycle, from identifying opportunities and presenting solutions to commercial negotiation, contract closure, service delivery, and long-term account development.

Key Responsibilities

Build and manage strong relationships with enterprise clients, carriers, and strategic partners, acting as the primary point of contact for account-related matters.

Drive revenue growth by identifying new business opportunities, expanding existing accounts, and achieving assigned sales targets.

Understand customer business and connectivity requirements and collaborate with pre-sales and technical teams to develop tailored telecommunications solutions, including IEPL, IPLC, SD-WAN, submarine cable capacity, IDC, and cloud connectivity.

Manage the end-to-end sales process, including customer engagement, solution presentation, proposal preparation, commercial negotiation, and contract closing.

Coordinate with delivery, network, and operations teams to ensure smooth service implementation, activation, and post-sales support.

Manage the commercial aspects of customer accounts, including pricing, contracts, renewals, MRC/NRC, and payment collection.

Monitor market trends, customer demands, and competitor activities to identify new business opportunities and provide valuable market insights.

Proactively address customer concerns and ensure a high level of customer satisfaction, retention, and long-term partnership development.

Maintain accurate account, pipeline, and sales activity records and provide regular updates on business opportunities and sales performance.

What We’re Looking For

Bachelor’s degree in Business, Marketing, Telecommunications, Information Technology, or a related field.

2+ years of experience in Account Management, B2B Sales, Business Development, or a related role, preferably within the telecommunications, ICT, cloud, data center, or connectivity industry.

Strong understanding of telecommunication and connectivity solutions is highly preferred.

Proven ability to develop relationships with enterprise customers, carriers, and business partners.

Strong communication, presentation, negotiation, and commercial skills.

Results-oriented with a strong sense of ownership and ability to achieve sales targets.

Ability to work effectively with cross-functional teams, including technical and operations teams.

Fluent in English and Bahasa Indonesia; Mandarin is an advantage.

Willingness to travel when required for customer meetings and business development activities.

Why Join Us?

Work with enterprise customers and strategic partners in the telecommunications and connectivity industry.

Gain exposure to international connectivity, submarine cable, cloud, data center, and SD-WAN solutions.

Be part of a fast-growing and international technology environment.

Opportunity to develop your sales, commercial, and business development career while working closely with technical and business teams.

If you are passionate about technology, building long-term customer relationships, and driving business growth, we would love to hear from you.