Account Manager

Gojek Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to drive growth for SMB merchants on a leading digital platform. In this dynamic role, you will actively engage with merchants, providing tailored advice to enhance their business on the platform. Your understanding of market trends and competitor activities will be crucial in expanding the merchant base and fostering key partnerships. With a focus on results and a self-motivated approach, you'll thrive in a fast-paced environment, contributing to the success of a rapidly growing digital ecosystem. Join a team that values innovation and collaboration, making a significant impact in the industry.

Qualifications

• 3+ years of experience in FMCG, Telecommunications, Banking, or Tech.
• Ability to develop and maintain key partnerships.

Responsibilities

• Engage with leads and provide feedback to merchants.
• Expand merchant base and monitor competitor activities.

Skills

Communication Skills

Negotiation Skills

Analytical Skills

Business Sense

Data Interpretation

Education

Bachelor's Degree

Job description

Account Manager (AM) will manage a smaller number of higher-revenue, higher-growth SMB merchants. The main responsibility is to ensure that merchants grow their business on the GoFood platform and increase adoption of in-app features aligned with their business needs. They should understand merchant needs and provide appropriate advice.

What you will do:

1. Actively engage with leads provided through Motion Standard and Virtual Engagement.
2. Regularly provide feedback to merchants by maintaining Report modules, conducting Business Reviews, and actively promoting promos and ads from their leads.
3. Identify and resolve problems faced by merchants, including troubleshooting, documenting changes, or adding new outlets, entities, or brands. Focus on growing merchants within the portfolio as future growth drivers.
4. Monitor competitor activities and market trends.
5. Expand merchant base through onboarding new merchants and canvassing in assigned areas.
6. Support city-focused projects such as Merchant Partnership and Assortment initiatives.
7. Ensure timely submission and administration of advertisements, promotions, agreement changes, and additional outlets, including handling merchant complaints and coordinating with ASM and relevant PICs.
8. Attend training sessions regularly, socialize new products, and develop relevant skills.

What you will need:

1. At least 3 years of relevant experience, preferably in industries such as FMCG, Telecommunications, Banking, or Tech, with significant regional knowledge and a strong network.
2. Good business sense with understanding of markets, customers, and competitors.
3. Existing relationships or the ability to develop and maintain key partnerships.
4. Excellent communication and negotiation skills.
5. Data-driven and analytical, able to interpret data for practical decision-making.
6. Comfortable working under pressure in a fast-paced, ambiguous environment.
7. Self-motivated with a results-oriented approach.
8. Willing to be placed anywhere within Gojek’s operational areas.

About the team:

The AM will work within a specific district, collaborating closely with the Merchant Engagement and Sales Support teams. Regular on-ground visits to merchants are essential for understanding ground realities and providing tailored advice to increase transactions over time.

About GoTo Group:

GoTo Group is Indonesia’s largest digital ecosystem, aiming to empower progress by providing technological infrastructure and solutions across on-demand transportation, food and grocery delivery, logistics, and financial services via Gojek and GoTo Financial platforms. It uniquely hosts these services in Southeast Asia, capturing a significant share of Indonesia’s consumer market.

About Gojek:

Gojek is Southeast Asia’s leading multi-service on-demand platform with over 2.5 million driver partners offering transportation, food delivery, logistics, and more. Its mission is to create impactful scale, improve consumer lives, and connect users with top service providers.

About GoTo Financial:

GoTo Financial promotes financial inclusion through services like GoPay, GoPayLater, and business solutions such as Midtrans, Moka, GoBiz Plus, and others. It aims to empower everyone by expanding financial access and opportunities.

Note: GoTo posts job opportunities only through official channels. Beware of scams and verify job postings directly through our official websites or LinkedIn pages.