Account Management Lead

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Food Corporate team is a team that strives to simplify business transportation and related services for our Grab Food merchants. Our team consists of a dynamic mix of individuals who are tenacious, motivated and empowered.

Get to Know the Role

As an Account Management Lead, you will be on the ground supervising the operational day-to-day activities in the area. Your team will support the growth of merchants' business in Grab Food and act as business consultants for merchants to maximize their potential. You will be based onsite and will directly report to the City Sales Manager. This role will be a contract position.

The Critical Tasks You Will Perform

• Handle, control, and monitor all Account Management Executive activities, including creating mapping, call plans, role play, and reporting for the team.
• Maintain TOP partner GMV (join promo or still not join promo) and execute action plans to drive GMV numbers by evaluating menu and promo activities.
• Lead meetings with Top Merchants to ensure strong relationships and eliminate business obstacles, aligning with the company's long-term direction.
• Ensure the achievement of target participant outlets/brands according to the portfolio list assigned to Account Management.
• Work together with S&P Lead on ongoing and upcoming campaigns, coordinating on the hitlist, segmentation, and additional merchants that can be added to enhance campaign effectiveness.
• Cooperate with the marketing team on all marketing campaigns and projects, coordinating regarding assets to be used in campaigns.

Qualifications

What Essential Skills You Will Need

• 2+ years of experience in leading sales teams, commercial experience, and prior experience with leading an end-to-end sales cycle.
• Proficient with analytics and fluent with tools that help achieve a clear understanding of data sets.
• Experience managing a team.
• Experience establishing communication and engagement with prospects, presenting ideas and suggestions in a clear and succinct manner.

Additional Information

Life at Grab

We care about your well-being at Grab. Here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements, such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.