Academic Operations Manager (Sparks English)

SEVEN Retail; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 45.000; Full time

Job summary

A leading education company seeks an Academic Operations Manager/Assistant Manager to oversee teacher quality across several centers. The role is vital in managing teacher performance, ensuring strategic hiring aligns with business growth, and maintaining academic excellence through continuous improvement initiatives. Ideal candidates will hold a relevant bachelor's degree and possess strong leadership, communication, and analytical skills.

Qualifications

• High proficiency in English, minimum C1 CEFR level, with proof.
• Minimum 2 years in educational management.
• Experience in teacher development and management.

Responsibilities

• Supervise 5–10 Teacher Leads to ensure high teaching standards.
• Plan strategic hiring to ensure qualified teacher availability.
• Implement quality control measures and ensure compliance.

Skills

Leadership

Communication

Organizational

Problem-Solving

Data Analysis

Education

Bachelor’s degree in English Education

Bachelor’s degree in TESOL

Bachelor’s degree in Applied Linguistics

Bachelor’s degree in Educational Management

Tools

Google Sheets

Job description

The Academic Operations Manager/Assistant Manager is responsible for overseeing teacher quality, teacher management, and teacher utilization across 5–10 centers. Acting as a bridge between the academic team and the Head Office, this role ensures operational excellence in teaching by leading Teacher Leads, implementing strategic hiring, and driving continuous academic improvement.

Job Description:

Teacher Management & Performance

• Supervise and support 5–10 Teacher Leads to ensure high teaching standards and operational efficiency in the centers.
• Conduct and monitor regular performance reviews and provide guidance on teacher development and classroom effectiveness.
• Ensure teacher retention and engagement through proactive management and career growth opportunities.
• Identify and address performance issues by working closely with academic trainers on targeted training needs.

Teacher Utilization & Strategic Hiring

• Monitor and optimize teacher allocation across centers based on demand, enrollment trends, and business growth.
• Plan and execute strategic hiring to ensure the availability of qualified teachers in all centers.
• Collaborate with the recruitment team to identify, interview, and onboard high-quality teaching talent.

Academic Excellence & Quality Assurance

• Ensure that teaching quality aligns with the organization’s academic standards and policies.
• Work closely with academic trainers to coordinate training needs and ensure teachers receive proper upskilling.
• Conduct research and analyze data to recommend evidence-based improvements in teaching performance and curriculum implementation.
• Implement quality control measures and ensure compliance with educational guidelines and best practices.

Operational Leadership & Communication

• Act as the key liaison between the Head Office and center-level academic teams to ensure alignment with business and academic goals.
• Oversee the implementation of academic strategies, policies, and new initiatives across centers.
• Manage and oversee ad hoc projects related to teacher quality, curriculum improvement, and operational efficiency.
• Stay updated on education trends and innovations to propose improvements for continuous academic excellence.

Job Qualifications:

• Bachelor’s degree in English Education, TESOL, Applied Linguistics, Educational Management, or a related field. A bachelor’s degree in any field may be considered with relevant experiences.
• High proficiency in English, with a minimum of C1 CEFR level. Proof of English proficiency (such as IELTS, TOEFL, Cambridge English exams, or equivalent) is required.
• Experience in teaching English as a second language, preferably to young learners.
• Minimum of 2 years of experience in educational management, operations, or a similar role.
• Experience in teacher development and management, including the training and mentoring of English teachers.
• Proficient in Google Sheets, including advanced functions and data analysis tools.
• Strong leadership and managerial skills with the ability to motivate and guide a team.
• Excellent communication, organizational, and problem-solving skills with a proactive approach to identifying and implementing solutions.
• Proficient in data-driven decision-making and able to analyze and interpret data to recommend improvements.
• Up-to-date knowledge of educational trends - especially in English education - and the ability to apply innovative ideas to improve academic performance.
• Ability to work collaboratively with different stakeholders, including the Head Office, Teacher Leads, and Managers at the center level.
• Highly adaptable and able to work in a dynamic, fast-paced environment.
• Strong attention to detail and a high level of accuracy in work.