2nd Level Support Engineer (Relocation to Bangkok - Tech Startup)

HydroNeo (Thailand) Co., Ltd.; Daerah Khusus Ibukota Jakarta; On-site; Confidential; Full time

Job summary

A pioneering aquaculture startup is seeking a hands-on Second-Level Support & Service Engineer to strengthen its technical team. This role, based in Bangkok, involves troubleshooting and testing hardware and software components. Ideal candidates have a background in electrical engineering and practical skills with IoT systems. The position offers a competitive salary, employee stock options, and a dynamic work environment with significant growth opportunities.

Benefits

Competitive salary

Employee Stock Options

Flexible work environment

Opportunities for career growth

International work environment

Close collaboration with leadership

Qualifications

• Hands-on experience in electrical engineering, electronics, or mechatronics.
• Basic practical skills in soldering, wiring, and tool usage.
• Experience troubleshooting embedded devices or electronics.

Responsibilities

• Act as a second-level technical expert for escalated support.
• Investigate and replicate complex customer-reported issues.
• Write scripts and tools to automate support tasks.

Skills

Electrical engineering knowledge

Soldering

IoT systems experience

Python scripting

Communication skills

Proactive working style

Technical documentation reading

Education

Bachelor's degree in electrical engineering, electronics, or similar

Job description

HydroNeo is a fast-growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand, we are on a mission to turn our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors, BOI support, and a team of ~30 people, we are shaping the future of sustainable aquaculture.

Position Overview:

We’re looking for a hands-on, versatile Second-Level Support & Service Engineer to strengthen our technical team in Bangkok. This role is ideal for someone who enjoys getting their hands dirty — both in code and with physical devices. You’ll dive deep into technical issues that go beyond standard support, replicate and analyze unknown errors, and test new hardware components in the field or in our lab.

You should be comfortable switching between a terminal window and a toolbox — writing scripts one moment and soldering a sensor cable the next. Your work will directly support the broader team by identifying root causes, improving tools and workflows, and ensuring the reliability of our smart farming systems.

Whether you're an experienced engineer or a motivated graduate, we value real-world curiosity, a practical mindset, and the willingness to build, fix, test, and improve every day.

Tasks

• Act as a second-level technical expert, handling escalated support cases via tickets, phone, video calls, or chat
• Investigate and replicate complex issues reported by customers to find root causes and define permanent solutions
• Write scripts (e.g., Python, shell) or small tools to automate support tasks and improve internal efficiency
• Prepare, configure, and test smart farming devices before they’re shipped — including sensors, controllers, and gateways
• Use your hands-on skills to build, repair, and occasionally solder components or wiring when needed
• Support the packaging and logistics of hardware deliveries to customers
• Conduct on-site visits for advanced troubleshooting, system installations, or field trials
• Assist customers and installation partners with sensor setup, wiring, and connectivity issues
• Collaborate with the Product and Engineering teams to report bugs, test firmware updates, and suggest improvements
• Keep detailed records of service cases, technical findings, and solutions in our system

Requirements

• Educational background or strong hands-on experience in electrical engineering, electronics, mechatronics, or similar fields
• Practical skills in working with hardware — including basic soldering, wiring, and tool usage
• Experience with IoT systems, embedded devices, or electronics troubleshooting
• Basic coding/scripting skills in Python, shell, or similar
• Comfort in reading technical documentation
• Strong communication skills — you can explain complex topics clearly to both technical and non-technical users
• Independent, reliable, and proactive working style
• Willingness to relocate to Bangkok, Thailand and travel occasionally to farms across the country
• English proficiency required; Thai language is a plus but not mandatory

Benefits

Why Join Us?

You’ll work at the intersection of hardware, software, and real-world farming challenges, supporting a tech product that is truly making a difference. This is a unique opportunity to grow your career in a fast-paced, international startup with real impact.

Additionally, we provide

• A competitive salary and other perks
• Employee Stock Options (ESOP) to financially participate in the success of the company
• Flexible work environment (e.g. office hours) with a focus on results
• Meaningful work in an award-winning startup with the opportunity of creating real impact
• Close collaboration with the leadership team and low hierachies
• International work environment in a great team
• Very steep learning curve due to our open and performance-based culture
• Great office within 10 minutes' walk to MRT Samyan station and BTS Silom station in Silom / Bang Rak