WeLab Bank - Relationship Manager, Cross-border E-Commerce Financing

WeLab Bank; Hong Kong; On-site; HKD 391,000 - 725,000; Full time

Benefits offered by this job

Learning and development stipend

Wellness and happiness program

Open plan office with free food andDr

Job summary

WeLab Bank in Hong Kong seeks a dynamic professional to join the client acquisition team. You will target cross-border e-commerce clients, focusing on Amazon sellers, and manage the full lifecycle from onboarding to credit management.

Build long-term relationships, analyze business performance, and tailor Supply Chain Finance and Trade Finance solutions while balancing growth with risk and compliance.

Qualifications

• Bachelor’s degree or above.
• 2+ years in corporate client acquisition or B2B sales.
• Experience in cross-border e-commerce, Supply Chain Finance, Trade Finance, corporate financial services.
• Familiarity with Amazon seller ecosystem, cross-border e-commerce, or SME financing is an advantage.
• Existing customer resources or channel partnerships preferred.
• Strong customer acquisition, market development, and negotiation capabilities.
• Sound commercial judgment, risk awareness, and ability to independently drive opportunities.
• Fluency in Cantonese and Mandarin; proficiency in English preferred.

Responsibilities

• Acquire and develop cross-border e-commerce seller clients, focusing on Amazon and major platforms.
• Build long-term client relationships by understanding customers’ business models and growth plans.
• Manage the full customer lifecycle from acquisition, due diligence, credit application to loan drawdown and post-loan relationship management.
• Analyze customers’ business performance and prepare due diligence reports and recommendations.
• Design and deliver Supply Chain Finance and Trade Finance solutions balancing growth, risk, and compliance.
• Develop partnerships with seller communities, payment providers, ERP vendors, logistics companies, and ecosystems.
• Participate in customer visits, industry events, and joint marketing initiatives to identify opportunities.
• Collect customer feedback and market intelligence to support product enhancement and grow the asset portfolio.

Skills

Client acquisition

B2B sales

Relationship mgmt

Negotiation

Risk awareness

Learning agility

Execution capability

Cantonese

Mandarin

English proficiency

Education

Bachelor’s degree or above

Job description

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About You

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role

• Acquire and develop cross-border e-commerce seller clients, with a focus on Amazon and other major e-commerce platforms
• Build long-term client relationships by understanding customers’ business models, financing needs, and growth plans
• Manage the full customer lifecycle, from acquisition, due diligence, and credit application to loan drawdown and post-loan relationship management
• Analyze customers’ business performance, financial results, and platform operating data, and prepare due diligence reports and business recommendations
• Design and deliver suitable Supply Chain Finance and Trade Finance solutions while balancing business growth, risk management, and compliance requirements
• Develop partnerships with seller communities, industry associations, payment service providers, ERP vendors, logistics companies, e-commerce platforms, and other ecosystem partners
• Participate in customer visits, industry events, exhibitions, and joint marketing initiatives to expand customer channels and identify business opportunities
• Collect customer feedback and market intelligence to support product enhancement, deepen client relationships, and grow the asset portfolio

What Is Required And What We’re Looking For

• Bachelor’s degree or above
• Minimum of 2 years of experience in corporate client acquisition, B2B sales, or related business development roles, with a proven track record
• Experience in cross-border e-commerce, Supply Chain Finance, Trade Finance, corporate financial services, international trade, or related B2B industries
• Familiarity with the Amazon seller ecosystem, cross-border e-commerce industry, or SME financing needs is an advantage
• Existing customer resources or channel partnerships within relevant industries are preferred
• Strong customer acquisition, market development, business negotiation, and relationship management capabilities
• Sound commercial judgment, risk awareness, and the ability to independently drive business opportunities
• Strong self-motivation, execution capability, and learning agility, with the ability to quickly understand financial products, risk management, and compliance requirements
• Fluency in Cantonese and Mandarin is required; proficiency in English is preferred

Perks And Benefits To Enrich Your Experience At WeLab

• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends
• Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
• Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.
• A big and contagious smile on everyone’s face to make you happier

WeLab’s Awards & Recognitions

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong
• CNBC Disruptor 50: the only Hong Kong-based company on the list
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking

We offer a competitive salary package to the successful candidate.