Virtual Accounts Compliance & Risk Specialist

Industrial and Commercial Bank of China; Hong Kong; Vor Ort; HKD 240.000 - 320.000; Vollzeit

Zusammenfassung

Industrial and Commercial Bank of China (Asia) Limited (ICBC (Asia)) is seeking a Banking Complaint Handling professional in Hong Kong. The role focuses on end-to-end investigations, data review across voice, transactions, and logs, and coordinating with business units to resolve cases within required timelines.

Responsibilities include managing the central mailbox, supporting AML/KYC processes, and ensuring compliance with banking regulations.

Qualifikationen

• Minimum 2 years of complaint handling experience in banking.
• Experience with account opening is preferred.
• Knowledge of KYC/CDD processes and AML/CTF regulations.
• Strong written and spoken Chinese and English

Aufgaben

• Act as a Virtual account and complaint manager to contact customers and conduct end-to-end investigations.
• Manage the centralized department mailbox and prepare internal reports.
• Oversee online Virtual Account Management to ensure policy compliance.
• Review and approve new account applications per KYC/CDD and AML rules.
• Conduct periodic Account Annual Review (eKYC) for updated docs and risk.
• Perform Real-time and retrospective Blacklist Screening.
• Monitor account activity for fraud risk and apply prevention measures.
• Coordinate with internal stakeholders on KYC/CDD processes for regulatory compliance.
• Ensure adherence to AML/CTF regulations throughout operations.
• Handle front-line inquiries about online services and policies.
• Support related projects and ad-hoc tasks as assigned.

Kenntnisse

Complaint handling

KYC/CDD

AML/CTF knowledge

Communication

Ausbildung

University degree

Jobbeschreibung

Industrial and Commercial Bank of China (Asia) Limited (ICBC (Asia)) is seeking a Banking Complaint Handling professional in Hong Kong. The role focuses on end-to-end investigations, data review across voice, transactions, and logs, and coordinating with business units to resolve cases within required timelines.

Responsibilities include managing the central mailbox, supporting AML/KYC processes, and ensuring compliance with banking regulations.