Underwriting, Analyst

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an organised Underwriting Administrative Support to contribute to reliable customer outcomes and efficient operations. You will embed a customer-first mindset and support the underwriting team with essential administrative tasks, ensuring accuracy and timely service.

Key duties include assisting Head of Underwriting with refunds AML checks, preparing monthly UNI reports, document scanning, and coordinating medical report copies.

Qualifications

• Diploma or Associate Degree; Bachelor's degree an advantage.
• 2+ years of administrative or operations support experience.
• Strong teamwork and service-oriented approach.
• Excellent attention to detail and record-keeping; English, Cantonese and Mandarin proficiency.

Responsibilities

• Provide administrative support to Head of Underwriting, including complex payment refunds with AML checks and monthly UNI reports.
• Prepare UNI letters and manage document scanning and related admin tasks.
• Coordinate requests for medical report copies and general departmental duties.
• Support underwriting team with land and company searches and APS services.

Skills

English communication

Cantonese

Mandarin

Education

Diploma or Associate Degree

Bachelor's degree an advantage

Tools

MS Office

Job description

Transform insights into action and impact.

At AIA, your skills, perspective and ideas can help us protect customers, balance risk and opportunity, and contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and bring together data, technical expertise and commercial understanding to strengthen customer solutions and support sustainable growth.

Join us to shape better decisions, grow through new experiences and extend your impact across Asia.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey - both directly and indirectly.

Administration support to Underwriting Department:
Provide comprehensive administrative support to the Underwriting Department, handling essential routine and daily tasks to ensure smooth office operations and maintain a high standard of underwriting service. Perform additional ad-hoc duties as assigned by the department.

Roles and Responsibilities:

Underwriting Administrative Support

• Provide comprehensive administrative support to the Head of the Underwriting Department, including handling complex payment refund processes with proper AML checks, preparing the monthly UNI reports, managing document scanning, processing UNI letters, coordinating requests for medical report copies, and performing a full range of administrative tasks. (70%)

• Handle premium financing, policy contract administration, AIA premium coupon processing and AFI case in a timely manner with a high level of accuracy. (10%)
• Provide support to the underwriting team by conducting land and company searches, and coordinating APS services with channels, hospitals and clinics. (10%)
• Perform ad-hoc administrative support for departmental projects, IA audits, and other assigned tasks. (10%)

Minimum Job Requirements:

• Diploma or Associate Degree. Bachelor's Degree is an advantage.

• 2 years or above of administrative or operations support experience, preferably in insurance, underwriting, or financial services.

• Good team player with a positive and responsible work attitude.

• Professional, polite, and service-oriented approach.

• Strong attention to detail, accuracy, and ability to maintain well-structured records.
• Proficiency in MS applications, good written and verbal communication skill in English, Cantonese and Mandarin.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.