Techical Support

Binance; Hong Kong; Remote; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

Job summary

Binance in Hong Kong seeks experienced engineers to support global users across app, website, desktop client and API. You will troubleshoot, resolve issues, identify bugs, assist incident management, and build internal tools and AI-driven automation to improve efficiency.

Fluency in English is required; Mandarin is a plus. You will work in a remote-first environment with fast-paced projects and opportunities for growth in a leading blockchain ecosystem.

Qualifications

• 5+ years of experience in DevOps / Infrastructure with depth in at least one area and ability to learn others.
• Software development experience in backend or frontend technologies.
• Technical support, solutions engineering or project management for high-user-base products.
• Experience with AI projects and tools is a plus, especially in production environments.
• Fluency in English; Mandarin is a plus for coordinating with stakeholders.

Responsibilities

• Support retail and VIP users on App, Website, Desktop Client and API.
• Troubleshoot issues using logs, databases, monitoring and code to find root causes.
• Identify bugs and partner with BUs to improve product and user experience.
• Assist Incident Management with technical incidents and post-incident reviews.
• Build and maintain internal tools and automation, including AI-driven solutions.

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

What You'll Do

• Support retail and VIP users on the App, Website, Desktop Client and API.
• Troubleshoot and resolve technical issues, using logs, databases, monitoring and code to find root causes.
• Identify product bugs and improvement opportunities. Work with the BUs to improve the product and the user experience.
• Assist the Incident Management team with technical incidents. Join post-incident reviews and give recommendations.
• Build and maintain internal tools and automation, including AI-driven ones, to make the team more efficient.

What We're Looking For

• 5+ years of experience in one or a combination of the following. Depth in one area plus the ability to learn the rest matters more than covering everything.DevOps / Infrastructure: CI/CD, public cloud (AWS / GCP / Azure / Alibaba Cloud), Linux, containers (Docker / Kubernetes), IaC, monitoring and logging, scripting. Solid networking fundamentals: HTTP(S), DNS, proxies, VPN.
• Software Development: Java / Spring Boot, Go, Python, Node.js or Rust on the backend. Or JavaScript / TypeScript on the frontend. Android, iOS, H5 or Flutter on the client.
• Technical Support / Solutions / Project Management: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base.
• Plus: production AI project experience (skills, harnesses, agentic loops), a financial services or Web3 background.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages, such as Mandarin, would be an advantage.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.