Team and Office Administrator

ERM; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Environmental Resources Management (ERM) is seeking an organized Team and Office Administrator in Hong Kong to support assigned teams and ensure smooth daily office operations. The role covers team administration, office purchasing, facilities coordination, visitor support, invoice processing, and mail and courier handling.

The successful candidate will provide backup reception support, assist with travel coordination and office maintenance, and maintain accurate administrative records.

Qualifications

• Diploma or above in Business Administration, Secretarial Studies or a related discipline.
• Relevant experience in office administration, team support, reception or facilities coordination.
• Proficiency in Microsoft Office; SharePoint experience is a plus.
• Good command of written and spoken English and Chinese (Cantonese).

Responsibilities

• Provide general team administrative support including document formatting, filing, and photocopying.
• Coordinate meetings, guest visits, business cards, memberships, workshops and courier services.
• Check invoices and upload supporting documents to SharePoint for approval.
• Manage office supplies, pantry items, stationery and other purchases.
• Support office events and activities and coordinate cleaning and maintenance services.
• Supervise office cleaning and monitor service standards.
• Handle travel arrangements and travel-related communications; provide reception backup when needed.
• Maintain travel, courier, purchasing and administrative records.

Skills

Office administration

Time management

Microsoft Office

SharePoint

Bilingual English & Chinese

Education

Diploma in Business Administration or related

Tools

Microsoft 365

Facilities coordination software

Job description

We are seeking an organized, proactive, and service-oriented Team and Office Administrator to provide administrative support to assigned teams and assist with the smooth daily operation of the office. The role covers team administration, office purchasing, facilities coordination, visitor support, invoice processing, and mail and courier handling. The successful candidate will also provide backup support for reception, travel coordination, and office maintenance.

Key Responsibilities

• Provide general team administrative support, including document formatting, filing, and photocopying.
• Coordinate meetings, guest visits, business cards, memberships, workshops, and courier services.
• Check invoices and upload supporting documents to SharePoint for approval.
• Manage office supplies, pantry items, stationery, and other office purchases.
• Support office events and activities.
• Coordinate cleaning, facilities maintenance, and repair services.
• Supervise office cleaning lady and monitor service standards.
• Manage mobile phone plans and travel SIM arrangements for Partners.
• Handle incoming calls, messages, mail, faxes, and courier deliveries according to the duty roster.
• Update the desk-booking system and issue related communications.
• Maintain accurate travel, courier, purchasing, and administrative records.
• Provide backup support for reception and business travel arrangements.
• Perform other administrative duties and office projects as assigned.

Requirements

• Diploma or above in Business Administration, Secretarial Studies, or a related discipline.
• Relevant experience in office administration, team support, reception, or facilities coordination.
• Proficiency in Microsoft Office; experience with SharePoint is an advantage.
• Good command of written and spoken English and Chinese, including Cantonese.
• Strong organisational, communication, and multitasking skills.
• Detail-oriented, responsible, and able to work independently.
• Professional and service-minded, with a proactive approach to problem-solving.

At ERM, sustainability is our business. We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a “boots to boardroom” leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.