Sports & Leisure Coordinator

Global Sports Jobs Limited; Hong Kong; On-site; HKD 180,000 - 290,000; Full time

Benefits offered by this job

A dynamic working environment

Development opportunities

Job summary

Global Sports Jobs Limited is seeking a facilities-focused role within the Membership and Customer Excellence Division. You will help maintain club facilities, assist with programmes, and ensure a courteous service environment for customers.

The position requires at least 2 years in leisure or related fields, strong interpersonal skills, and fluency in English and Chinese, with proficiency in MS Office. A dynamic working environment and development opportunities are offered.

Qualifications

• 2 years' experience in leisure or related fields.
• Good interpersonal skills with initiative to interact with customers and staff.
• Good command of spoken English and Chinese.

Responsibilities

• Ensure the Club's facilities are properly maintained at all times.
• Monitor the condition of facilities and report issues affecting operations.
• Assist in planning and implementing programmes or activities at the facilities.
• Provide quality service to customers and maintain a courteous environment.
• Handle customers' enquiries and complaints.
• Prepare jockeys' gear for racedays and tidy the Jockeys Room as applicable.

Skills

Interpersonal skills

Customer service

English & Chinese

Tools

MS Office

Job description

About the Role

The Membership and Customer Excellence (MCE) Division delivers world-class experiences and deepens engagement across all customer segments, overseeing clubhouses, racecourses, and Off-Course Betting Branches while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints to ensure consistency, agility, and excellence, and manages data strategy and governance to build a unified view of customers. Within this Division, the role supports the proper maintenance of Club facilities, assists with programmes and activities, and helps provide a courteous and quality service environment for customers.

Key Responsibilities

• Ensure the Club's facilities are properly maintained at all times.
• Monitor the condition of facilities and report any issues affecting operations.
• Assist in planning and implementing various programmes or activities at the facilities.
• Provide quality service to customers and ensure a courteous environment.
• Handle customers' enquiries and complaints.
• Prepare jockeys' gear for racedays and ensure the Jockeys Room is tidied up, as applicable to Raceday Operations, Tracks and Racing Facilities Staff.
• Perform any other related duties as assigned by supervisor.

Required Experience & Qualifications

• A minimum of 2 years' experience in the leisure or recreation or related fields.
• Good interpersonal skills with initiatives to interact with customers and staff.
• Good command of both spoken English and Chinese.
• Hands-on experience in MS Office applications.

Salary

• Competitive salary and benefits packages

Benefits & Perks

• A dynamic working environment
• Development opportunities